8055A | Assoc Director Dept
The Jewish Board

Make a bigger difference

PURPOSE:

The Associate Director in the Preventive Department is responsible for the coordination, monitoring, program improvement and support for case practice and standards in the Preventive Services department. The assistant director focuses on promoting a culture of compliance, quality case practice, accountability, data driven practice and quality monitoring.

OVERVIEW:

The Associate Director (QA/QI) in the Preventive Department plays a critical role in ensuring the effectiveness, efficiency, and compliance of programs. They are responsible for working with the QA/QI Director and Senior Director in monitoring, enabling program operations to enhance service delivery, monitor outcomes, and drive continuous improvement initiatives within the department/organization. The Assistant Director will report to the Prevention QA/QI Director and work with agency staff to ensure that the Jewish Board achieves consistently high levels of compliance with all applicable laws and regulations.

RESPONSIBILITIES include but not limited to:

• Support operations in the Preventive Department
• Develop and implement QA protocols and procedures to evaluate service delivery against established standards.
• Coordinate, conduct and support regular case reviews of preventive services to ensure compliance with regulatory requirements and best practices.
• Collaborate with program managers and staff to address quality gaps and implement corrective actions.
• Help facilitate and lead the ACS Quality Improvement (COQI) process.
• Document step by step procedures for the COQI project and the projects outcomes and recommendations.
• Monitor program audits and analyze audit data.
• Interpret scorecard percentages to staff and prepare required trend analysis report to ACS.
• Monitor program corrective action plans and performance improvement plans.
• Use a collaborative approach to provide guidance and oversee the development, implementation and follow-up of improvement plans.

• Provide guidance and training to staff on QA/QI principles, methodologies, and tools.
• Promote a culture of continuous learning and improvement across the Preventive Department.

• Analyze, develop and implement improvement plans to increase utilization, compliance scores and client outcomes for programs.
• Support department administration in tracking annual mandatory training requirements.
• Identify and recommend staff training needs to meet ACS and agency quality standards.

• Lead QI initiatives to enhance program effectiveness and client outcomes.
• Analyze data and performance metrics to identify trends, opportunities for improvement, and areas of concern.
• Facilitate QI projects, including developing action plans, setting goals, and monitoring progress towards achieving measurable improvements.

• Prepare comprehensive reports and presentations on QA/QI findings, progress, and recommendations for Program Directors and Department Leadership.
• Maintain accurate documentation of QA/QI activities, outcomes, and compliance efforts.
• Ensure transparency and accountability in reporting outcomes to regulatory bodies and funding agencies.

• Collaborate with Preventive Department teams, including program directors, social workers, and external partners, to integrate QA/QI practices into service delivery.
• Engage stakeholders, including clients and families, in feedback mechanisms to inform QI efforts and improve client satisfaction.
• Represent the organization in meetings, conferences, and committees related to QA/QI in child welfare and preventive services.
• Work collaboratively with ACS and intra-agency programs and departments.
• Ensure all reporting to ACS is completed on time.
• Able to navigate CONNECTIONS and PROMIS systems.
• Attend weekly supervision with the QA/QI Director and weekly group supervision with Department Sr. Directors.
• Supervise the Family Team Conference Facilitator Team.
• Supervise QA/QI Interns.

ADDITIONAL FUNCTIONS MAY INCLUDE:

• Special projects as assigned by QA/QI Director and department leadership.
• Other duties as assigned.

CORE COMPETENCIES for the position include:

• Excellent engagement skills. Demonstrate and model effective engagement skills in all areas of interaction.
• Strong verbal and written communication skills; relative to implementation and interpretation of policy and procedures within the corporate compliance arena.
• Able to operate in a fast paced, work environment while effectively handling multiple and varied tasks with a clear focus on detail, productivity and quality outcomes.
• Ability to maintain quality performance while working autonomously and collaboratively with both internal and external teams.
• Strong analytical skills with the ability to interpret data and trends.
• Leadership abilities to motivate and guide teams towards achieving QA/QI goals.
• Proficiency in QA/QI methodologies, tools, and software systems.
• Commitment to continuous improvement and a proactive approach to problem-solving.

EDUCATIONAL / TRAINING / CERTIFICATION REQUIRED:

• Master's degree in Psychology, Social Work, Counseling or a related subject area
• Prior experience working in the child welfare system and/or prior experience working in quality assurance/quality improvement, training or program supervision.
• Trained in Lean Six Sigma preferred.

EXPERIENCE REQUIRED / LANGUAGE PREFERENCE:

• Prior experience working in the child welfare system or with children and families in the capacity of trainer, quality assurance/quality improvement specialist or supervisor.
• Knowledge of and experience in data collection, aggregation and analysis.
• Ability to work as part of a team.

• Knowledge of human service agencies preferred.
• Prior experience in interpretation of regulation and/or policy development and implementation preferred.
• Excellent organizational, time management, written and verbal communication skills.
• Knowledge of ACS/OCFS regulations.
• Must demonstrate the ability to work independently and on teams in a fast-paced work environment.
• Proven analytical and problem-solving skills.

COMMUNICATION SKILLS:

• Ability to articulate the agency's philosophy, mission and goals to a varied audience.
• Ability to interview a variety of managers, employees, consumers and their families.
• Ability to write reports, business correspondence and procedures for a wide audience.
• Ability to lead ad-hoc task forces and meetings, which may include all levels of management and employees.
• Ability to recognize the need for confidentiality of information and to maintain such confidences.

COMPUTER SKILLS REQUIRED (List the computer skills needed):

• Intermediate proficiency in Microsoft Office Suite.
• Ability to quickly adapt to computer applications, standards software and is proficient in database management.

WORK ENVIRONMENT / PHYSICAL EFFORT:

• Hybrid position
• May have to travel to agency/program sites for meetings and/or trainings as needed.

We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.

Other details

• Job Family Program Administration [500s]
• Job Function Directors
• Pay Type Salary
• Employment Indicator 8810 - Clerical Office Employees NOC
• Travel Required Yes
• Required Education Bachelor's Degree

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