Admission Operations Specialist
Sul Ross State University

Job Title:

Admission Operations Specialist

Location:

Alpine

Department:

Enrollment Management

Job No.:

Position: 999305

Posting Date:

08/21/2024

Until Filled:

Yes

Salary:

$36,750

Required:

Required Experience and Skills:
Bachelor's degree.

* Experience with computerized systems and Apply Texas.
* Ability to relate to students in a multicultural environment; experience with word processing (MS
Word) and other related Office systems.
* Public speaking experience with large and small groups.
* Strong verbal and written communication skills; strong organizational skills; standard office machines and computer skills.

Preferred:

Preferred:
Training in Admissions or Enrollment Management.

* Experience in Enrollment Management for a public institution in Texas.* Bilingual in English and Spanish.

Primary Responsibilities:

Summary Function: Admission Operations.

Scope: The Operations Specialist provides excellent customer service to students through admissions approvals, answering questions, and resolving student enrollment issues. This position determines eligibility for admission, verifies qualifications for enrollment, maintains records, creates and executes reports, and supplies data that supports student application and registration. As a member of the Operations team, this position provides direct customer service as needed.
Primary Duties and Responsibilities

• Determine undergraduate admission eligibility. Assess applications, records, and related materials, such as high school and college transcripts and college entrance exam reports for college readiness placement. Contact students via phone, e-mail, or written correspondence to complete or update pending admission applications or to resolve circumstances that prevent or delay registration and logging these interactions within the CRM. Research student history to resolve duplicate student records.
• Following admission and registration procedures, supporting students through enrollment processes, and exercising good judgment in applying federal, state, and College policies and practices related to enrollment services functions.
• Adhering to SRSU Enrollment Services policy.
• Ability to problem-solve student enrollment issues including, but not limited to, registration holds, duplicate records, suspended applications, application discrepancies, and missing/incomplete documentation.
• Assist in the creation and maintenance of Enrollment Services Operations policies and procedures manual, training materials, and materials for students.
• Create queries and provide data regarding prospective students, admitted students, and enrolled students that support Enrollment Management goals. As needed, work with the Information Technology Department to develop tracking mechanisms and reports.
• Follow procedures for records management. Maintain accurate and up-to-date records including optical scanning and storage of applications and supporting documents.
• Provide backup to the Assistant Director of Admissions on F1 International Student Admissions as needed.
• Participate in recruiting and selection, help train, and provide task oversight to student employees.
• Perform other job-related duties as assigned.

Supervision Received: Member of the Enrollment Management Division. General supervision and instruction from the Assistant Director of Admissions up to the Executive Director for Enrollment Management.

Given: Student Assistants and projects as needed.

Other Information:

Working Conditions:Usual: Office conditions. Exempt from overtime provisions. The position is Security Sensitive. Responsible for personal safety and the safety of others; must exercise due caution and practice safe work habits at all times.
Special: May work extra hours during registration and other enrollment events; some travel.
Any qualifications to be considered instead of stated minimums require the prior approval of the Human Resources Director.
Revised: July 2024
Texas Law requires a 60 day waiting period before new state employees are eligible to enroll in health insurance.

An Equal Opportunity/Affirmative Action Employer

It is the policy of Sul Ross State University to provide equal employment opportunity for all persons in accordance with their individual, job related qualifications and without consideration of race, creed, color, sex, religion, age, national origin, disability, sexual orientation, gender identity, veteran status and ancestry. Equal employment opportunities shall be afforded in all personnel actions or decisions including, but not necessarily limited to, recruitment, hiring, training, upgrading, promotion, demotion, termination and salary. Retaliation is prohibited against a person who opposes a discriminatory practice, files a charge, testifies, assists or participates in an investigative proceeding or hearing.

Notice of Availability of the Annual Security & Fire Safety Report

The Annual Security & Fire Safety Report is available online at https://srinfo.sulross.edu/udps/The report contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.A paper copy of the report will be provided upon request. If you would like to receive a paper copy, you can contact the Office of Student Life, located on the Alpine Campus in the Morgan University Center, Room 211 or you can request that a copy be mailed to you by calling 432-837-8424 or emailing stulife@sulross.edu

About SRSU:

Sul Ross State University Alpine Campus is in the Scenic Davis Mountains of West Texas, is a member of the Texas State University System, is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award Associate, Bachelor's, and Master's degrees, and has an enrollment of approximately 2,000 students of campus in Alpine, Texas. At an elevation of 4,480 feet, and on the periphery of the Chihuahuan Desert, Alpine enjoys mild winters and cool summers. Davis Mountains State Park, Fort Davis National Historic Site, Big Bend National Park, and Guadalupe Mountains National Park are all within one to three hours driving distance from Alpine.The SRSU campuses in Del Rio, Eagle Pass, and Uvalde comprise Rio Grande College. RGC offers upper-level courses leading to bachelor's degrees as well as master's degree programs and works closely with its partner institution, Southwest Texas Junior College, to provide a seamless transition to RGC for their students. All RGC students hold an Associate degree from an accredited institution or they have completed 42 semester credit hours of transferable work.More information is available regarding Sul Ross State University and position openings See http://www.sulross.edu our website.

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