Admissions Representative
Shepherd Center

About Shepherd Center

With five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center ranked by" U.S. News "as one of the nation's top hospitals for rehabilitation, Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site, allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again.

Shepherd Center's culture is one of hope, humor, and hard work. You will enjoy career growth, strong relationships with co-workers , strong support from leadership, and fun activities that have ke pt over 1 2% of staff members working at Shepherd for more than 20 years .

The Admissions Representative is responsible for registration of patients, including interviewing patients and explaining hospital policies and services, as well as communicating information to various departments and physicians. This position acts as a liaison between financial services and the admissions department when emergency admissions, urgent admissions, or changes in the financial information to admissions require immediate attention. The Admissions Representative works in a dynamic environment and has the opportunity to interact directly with patients.

JOB RESPONSIBILITIES

• The Admissions Representative is responsible for admissions/discharge/transfer data input in Cerner.
• Provide support for the outpatient registrars if necessary.
• Identifies carriers that fall under managed care.
• Work with referral sources regarding services available.
• Assists back up handling of routine referrals and problems solves issues related to inquiries and customer questions.
• Provides support to clinical evaluators via faxing clinical evaluations, loading referrals and ensuring contact is made with the housing coordinator.
• Monitors quality of admissions data and is responsible for modifying incorrect data.
• Works as a Team player with other Admissions staff in providing full support to clinical evaluators via faxing clinical evaluations, loading referrals, ensuring contact is made with housing coordinator.
• Forward information regarding emergency admissions, urgent admissions, or changes in the financial information to admissions that require immediate attention
• Responsible for modifying incorrect data in Cerner.

• High School Diploma or equivalent is required.
• One (1) to two (2) years of college preferred.

• Five (5) to six (6) years of hospital front line experience.
• Experience ins automated systems.
• Overall knowledge of business office procedures and hospital policies.
• Excellent verbal communication and customer skills.
• Knowledge of insurance carrier's names.
• Type 30-40 wpm accurately, familiar with general office equipment- fax machine, calculator, copier, imprinted and embower.
• Five (5) to six (6) years' experience with hospital computerized programs.

• Intermediate to advanced excel skills.
• Excellent communication skills.
• Highly organized, strong attention to detail.
• Ability to problem solve.
• Strong analytical skills.
• Must have excellent organizational skills.
• Good Verbal and written communication skills, and attention to details necessary.
• Highly motivated
• Takes initiative

• N/A

• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time or exerting up to 15 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

• Some potential for exposure to blood and body fluids.