Applications Support
BC Forward

Applications Support

BCforward is currently seeking a highly motivated Applications Support for an opportunity in Westerville, OH, Hybrid!

Position Title: Applications Support

Location: Westerville, OH (Hybrid)

Anticipated Start Date: Tentative Start Date

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12 months contract to hire

Job Type: [TEMP TO HIRE], [HYBRID]

Pay Range: $37.68 - $40.12

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

Job Title: Applications Support

Location: Westerville, OH (Hybrid)

Duration: 12 Months Contract to Hire

Qualification:

Key Responsibilities:

Must have skills - 3-5 years of experience

• Splunk, Dynatrace, Grafana
• Monitoring for gaps
• Event, change, incident, problem management skills
• Good communication skills
• Automation mindset - continuous focus on automation opportunities
• Experience with one or more general purpose programming languages and/or automation scripting.
• Working understanding of public cloud.
• Consumer banking experience is preferred.
• Working experience on tools such as Splunk, Dynatrace and Grafana.

Nice to have

- familiarity with Kubernetes, docker

- programming language knowledge - java, python

- cloud apps experience

Job Description:

• The role requires weekend support as part of shift based coverage
• Assists in the monitoring of production environments for anomalies and address issues utilizing standard observability tools such as Splunk, Dynatrace and Grafana. Work closely with the L2/L1/AD teams to improve thresholds and alerting of critical flows. Assist with Root Cause Analysis (RCA). Identify monitoring gaps and implement solutions, by leveraging the best monitoring tool(s) to address the specific gap. Identify & solve issues within TTR to avoid financial losses and reduce customer impacts.
• Automation - Leading and driving the identification and implementation of automation opportunities across the application and infrastructure environment
• Identifies issues for escalation and partner with Operate Teams, AD and PM teams to identify single points of failure which should be monitored with a heightened sensitivity and proactively Auto-ticket on issues which could turn customer impacting if not resolved.
• Supports incident, problem, and change management for applications and infrastructure. Maintenance of the firms systems to ensure operational stability and availability.
• Act as the second line of support for requests involving ATM hardware or applications and operations processes
• Partner with various ATM Support groups team and product owners to resolve issues, defects, and conduct root cause analysis
• Be a problem solver for onsite ATM vendors requesting help with operational support questions responsible

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 229960 when responding to this ad.

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Job Snapshot

Employee Type
Contractor

Location
Westerville, OH (Onsite)

Job Type
Banking

Experience
Not Specified

Date Posted
10/04/2024

This job has expired.