Assistant Director, Visitor Experience
University of North Texas

Title: Assistant Director, Visitor Experience

Employee Classification: Asst Dir, Adms Rcrt & Outrch

Campus: University of North Texas

Division: UNT-Enrollment Management

SubDivision-Department: UNT-Enrollment Management -Gen

Department: UNT-Visitor Experience-164280

Job Location: Denton

Salary: Commensurate with Experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview:

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year. We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an inclusive environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team. Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

The Office of Admissions is a vital contributor to the enrollment success at the University of North Texas through student outreach, recruitment endeavors, and a commitment to providing personalized assistance to students throughout the college application and admissions process.

Position Overview

The Office of Admissions, at the University of North Texas, is seeking to hire an Assistant Director, Visitor Experience to assist is all strategic and operational activities relative to the customer experience in the Welcome Center. Under the direction of the Director, Visitor Experience, the Assistant Director will manage all aspects of the Eagle Ambassador (tour guide) program and personnel, to include hiring and supervision. Work involves, but is not limited to providing vision, leadership, and training with emphasis on customer service excellence, professionalism, and UNT pride.

Minimum Qualifications

Bachelor's Degree in related field and four years' of professional related experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

• Previous Admissions Office experience.
• Thorough knowledge of recruitment and admissions practices within a higher education setting.
• Thorough knowledge and experience working with a diverse student population.
• Ability to develop recruitment programs, create effective materials, and effectively plan and coordinate group events.
• Ability to work collaboratively and support prospective students, community, constituents, staff, faculty, and other parties connected to this position.

Preferred Qualifications

• Master's degree in related field of higher education, student services, counseling, or related field.
• Strong organizational skills and ability to simultaneously execute multiple projects.
• Student supervisory experience.

Required License/Registration/Certifications

N/A

Job Duties:

• Assists Director of Visitor Experience in all strategic and operational activities relative to the visitor experience in the Welcome Center.
• Monitor Welcome Center to ensure warm, welcoming, clean environment, and ensure opening and closing procedures are properly managed.
• Strategically manage all aspects of the Eagle Ambassador program and personnel, providing vision, leadership and training with emphasis and customer service excellence, professionalism and UNT pride.
• Manage hiring, training, retention, schedules, and time keeping/approvals for Eagle Ambassadors.
• Strategically plan UNT tour schedules and review Welcome Center programming and materials to maximize effectiveness in successfully reach university recruitment goals.
• Create presentations that will motivate and train Eagle Ambassadors.
• Coordinate campus tour schedules, including VIP requests.
• Receive all escalated customer situations from Eagle Ambassadors when a customer asks to speak with a manager and ensure that all issues raised by customers are properly managed and documented.
• Collaborate with members of the university community to adequately, accurately, and positively achieve Division of Enrollment and UNT goals.
• Evaluate tour data and provide reporting to Director on progress toward Visitor Experience goals.

Work Schedule:

Monday - Friday, 8am - 5pm; occasional overtime and weekends

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, facilities and employment practices. The University of North Texas System immediately investigates complaints of discrimination and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.

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