Account Manager
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Account Manager at Horton, a Marsh McLennan Agency (MMA).
MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).
What You Do
Account Manager
- Coordinate the servicing of a book of business with all internal and external stakeholders, demonstrating an advanced level of knowledge of all commercial lines of insurance
- Monitor and address aged accounts receivable with clients
- Communicate and develop relationships with clients to ensure their satisfaction with services provided. Escalate complaints and concerns to appropriate stakeholders
- Visit clients as necessary to review policies, audits, loss run analyses and experience mods/projections. Oversee service commitments to ensure compliance by colleagues
- Collect renewal information from clients as needed
- Coordinate value added services provided by Horton to clients
- Manage carrier relationships on behalf of clients to ensure the accurate and timely issuance of policies and endorsements as agreed upon
- Review Policy Insight final document and request any necessary changes and or endorsements. Prepare policy documents and other documents, such as client commitment (CSRV) Bound coverages document, summary of insurance for delivery to clients as per client deliverable procedures.
- Verify, dispute and process audit endorsements in a timely manner. Perform detailed audit reviews and present to clients
- Audit and update agency management systems to ensure all required entries are made and documentation is created and correctly filed in accordance with established timetables, naming conventions and procedures
- Act as back up for other Client Managers
- Mentor and assist in employee development of team members
- Manage surplus lines and other special procedures to ensure compliance with state regulations.
- Other duties as assigned
Your Education and Experience
Required
- Property and Casualty license must be obtained within 75 days of New Hire Onboarding.
- Commitment to advancing your insurance knowledge via training and obtaining approved industry designation
- At least five years of similar experience
- Must have strong commercial lines technical knowledge
- Must understand all forms of coverage and risk alternatives
- Highly proficient with Microsoft Word and Excel
- Applied Systems agency management experience preferred
- Extremely organized
- Sense of urgency and works well under pressure
- Analytical and technical orientation
- Strong attention to detail and follow through
- Self-confident
- Ability to communicate well
- The employee is responsible for adherence to the stated expectations of the E&O Plus Quality Management Program
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw
Follow us on social media to meet our colleagues and see what makes us tick:
- https://www.instagram.com/lifeatmma/
- https://www.facebook.com/LifeatMMA
- https://twitter.com/marsh_mma
- https://www.linkedin.com/company/marsh-mclennan-agency/
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.
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