Call Center Representative, Maitland, FL
ARS

Company Name

ARS-Rescue Rooter

Overview

American Residential Services is the largest provider of residential HVAC, Plumbing, and Electrical solutions in the United States, employing more than 7,000 professionals across the country. ARS has been serving customers for over 45 years since its establishment in 1975.

At ARS, the value of your customer service delivery will never go unnoticed, the opportunity for career advancement is abundant. We are seeking incredible people to join our new Mega Call Center that is known to set the standards for customer support and quality assurance. and are looking for experienced customer service representatives!

Our Maitland Call Center is responsible for fielding inbound service and sales calls from potential customers across the country!

This position is ON-SITE at our brand-new state of art 24/7 MEGA CALL CENTER and offering various FULL-TIME shifts, including nights and rotating weekends!

COMPETITIVE HOURLY COMPENSATION, paid weekly!

Inbound Call Center Representative: $18/hr

Bilingual, Fluent English & Spanish: $19/hr

As the employer of choice, we offer an Industry-Leading Benefit Package:

• Choose from one of FOUR health insurance options, starting as low as $5 per week!
• HSA (Health Savings Account) and annual company contribution for specific plans.
• FSA (Flexible Spending Account) for specific plans.
• Dental and Vision Insurance options.
• 401(k) with weekly match contribution
• 13 PTO Days + 8 Paid Holidays (extra pay for working holiday hours).
• Company-paid life insurance policy, Short-term disability, long-term disability and etc.
• Discount Programs with our partnered accounts (Childcare, Personal cell phone, auto, insurance, etc.).

Responsibilities

Customer Service Representative Responsibilities:

• Professionally handle incoming and outgoing requests from customers to ensure that issues are resolved both promptly and thoroughly.
• Must be an effective and thorough communicator, detail oriented and able to gather pertinent customer details, all while giving an excellent customer experience.
• Provide quality service and support in a variety of areas including, but not limited to scheduling appointments, relaying detailed messages through email, processing credit card payments, data entry, and de-escalating customer concerns.
• Maintain a balance between company policies and customer benefit in decision-making. Handles issues in the best interests of customers and the company.
• Ongoing Comprehensive Training - regularly attend and participate in support training.

Qualifications

Customer Service Representative Requirements:

• Customerservice experience required. (call center experience preferred).
• Ability to provide exceptional customer service delivery with both inbound and outbound customer calls.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence in treating and caring for customers.
• Has a pleasant, patient, and friendly attitude.
• Strong decision-making and analytical abilities.
• Possess a strong work ethic and team player mentality.
• Willingness to work a flexible schedule and possible weekend rotations as required. (Discuss all schedule requirements at the interview)
• Bilingual English/Spanish fluency a plus!
• All candidates are required to undergo pre-employment drug screen and background checks.

*American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.

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