Cash Assistance Case Manager
Church World Service, Inc.

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

The Cash Assistance Case Manager is responsible for administering programs serving vulnerable migrants in need of cash assistance, case management, referrals, and additional services. Duties include but are not limited to developing networks, grassroots fundraising, and building relationships with community partners to ensure resource allocation (I need this whole section cut) and integration of services. The person will also be responsible for reviewing and monitoring records to ensure documentation compliance and providing direct case management services under CWS's Welcome Program.

Responsibilities

• Connect and orient ORR to the RCA Program.
• Deliver case management services to enrolled clients for in-house support and make referrals to external service providers. Identify support services that may assist clients in navigating U.S systems, such as ESL, transportation, immigration services, and childcare among others.
• Assist RCA Program clients to connect with referrals.
• Document all contacts and services in client case files and maintain case note logs. Complete all required reports. Documentation demands are rigorous.
• Conduct regular case file review to ensure documentation compliance with federal and CWS regulations.
• Coordinate with clients, partners, supervisor, and accounting assistant to submit requests for disbursement of funds to RCA clients.
• Partner with the finance team for check distribution and tracking client payment
• Offer interpretation and translation services to clients as necessary.
• Review and process RCA applications while vetting for eligibility and maintaining client confidentiality.
• Attend trainings and conferences as requested by supervisor.
• Keep informed about refugee and immigrant issues, and available services to migrants, using current information to better identify and serve clients.
• Represent the program at meetings and speaking engagements relevant to the responsibilities of the position.
• Undertake other duties as assigned.

Qualifications

Education:

• Bachelors' degree in related field or equivalent experience.

Experience:

• Minimum of 3 years of experience in a non-profit setting. Familiarity with basic immigration issues, procedures, and statuses. Experience working with undocumented immigrants required. Prior experience in social work and/or conflict resolution is strongly preferred

Skills:

• Spanish proficiency is required. (Spanish and/or Haitian Creole)
• Ability to work in a multi-cultural environment required.
• Excellent written and verbal communication skills in both English and Spanish (and or Haitian Creole) are required.
• Strong public speaking skills are required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS' Platform on Racial Justice as a CWS employee required.

Special Requirements

• Must be computer literate, with proficiency in MS Office (Excel and Word) and internet applications.
• Must have valid driver's license and suitable vehicle for domestic travel and transporting clients.
• This is a hybrid work position requiring in-office and field work and allowing for occasional work-from-home. Reliable internet and home office space is required for candidates who want to work from home on a limited basis.
• Work varied hours, including some early morning, night and weekend work.

Benefits

CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
- 14 Official Holidays
- 12 Sick Days Off (Accrued monthly)
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts
- Commuter Benefits

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