Location: Burlington, VT
Salary: $70.00 CAD Hourly - $75.00 CAD Hourly
Description: Our client is currently seeking a CCaaS Business Architect
Travel: Up to 25%
12 month contract
Onsite in Montreal, Canada
Rate: Negotiable
You'll help clients optimize their customer experience and increase operational efficiency. Your responsibilities include requirements gathering, leading demos, project management, and mentoring others on best practices. You'll also maintain knowledge of current and emerging CCaaS solutions, identify gaps in proposed solutions, and develop options.
Qualifications:
5-10 years of experience as a CCaaS Business Architect
Experience with functional call flows and CCaaS testing
Hands-on experience with Nice CXone or similar platforms
VUI design experience
Six Sigma process management experience
Strong analytical, business process modeling, and user design skills
Experience as a client consultant with strong communication skills
Proven project management skills
Fluency in Canadian French / Québécois French
Willingness to work onsite or travel as needed
CRM platform experience is a plus
Experience in planning, authoring, and giving customer presentations.
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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