Chargeback Analyst
IDR

 IDR has a brand-new opening with our Financial Services client for a hybrid Chargeback Analyst opportunity. This role will research, initiate and respond to credit card chargebacks and retrieval requests. If you are looking to join a stable and growing team please apply today!

Responsibilities of the Chargeback Analyst:

• Analyze documentation to determine chargeback eligibility.
• Collect and prepare additional documentation as needed.
• Process chargebacks and rebuttals, including issuing credits or debits.
• Communicate with internal teams and customers about case statuses.
• Report fraud and escalate processing issues as needed.

Requirements of the Chargeback Analyst:

• Experience with Reg E and Reg Z reason codes
• Strong analytical skills
• Strong organizational and communication skills
• Basic understanding of bankcard association transactions processing and charge back rules

What’s in it for you?

• Full Benefits (Medical, Dental, and Vision Insurance)
• Competitive compensation
• Work for a well-established, global company that continues to grow
• Hybrid working schedule and flexible hours

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form 

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