Clinic Services Manager
University of Iowa

The University of Iowa Hospitals and Clinics- Iowa River Landing is seeking a 100% Clinic Services Manager. The Clinic Services Manager is charged with overseeing and providing support services to clinical and non-clinical units at Iowa River Landing.

Job Description:

• Manage, coordinate, and direct the scheduling and visit management support services

• Lead the review of patient scheduling, check-in, check-out, and clinic workflows in order to evaluate clinic effectiveness and efficiency

• Evaluate physician scheduling templates to generate and implement recommendations to improve patient flow, decrease patient wait time, and improve physician and staff efficiency.

• Provide scheduling, template, and policy education to nurses/physicians as necessary.

• Optimize workflow and efficiencies in the IRL clinic. Work with UI Marketing, physicians, and APP leaders, DEO, and Department.

• Provide direct and administrative supervision over scheduling and support staff of IRL including hiring, scheduling, and assigning work, establishing work priorities, performance evaluations, development, and disciplinary actions

• Compile, organize, and report outcomes measured, including hospital utilization of health care resources.

• Review patient satisfaction results and implement appropriate changes/improvements.

• Implement strategies to resolve service issues. Review, respond, and resolve requests and issues from staff, customers, and hospital departments.

• Develop and/or implement programs, policies, and practices for IRL.

• Additional duties as assigned

University of Iowa Health Care WECARE Values:

• Welcoming: We strive for an environment where every voice is heard, emphasize regular communication, and seek transparency whenever possible.
• Excellence: We strive to achieve excellence in all that we do.
• Collaboration: We believe teamwork is the best way to work.
• Accountability: We behave ethically, act openly and with integrity in all we do, and take responsibility for our actions.
• Respect: We honor diversity and recognize the worth and dignity of every person.
• Equity: We dedicate ourselves to equity and fairness.

For a full job description, please send an e-mail to the contact listed below.

About:

University of Iowa Health Care -recognized as one of the best hospitals in the United States-is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

University of Iowa Health Care-Iowa River Landing offers the world-class, academic-level medicine you expect from UI Hospitals and Clinics in a convenient medical office building that makes visiting the doctor a pleasant experience. Our pledge at UI Health Care-Iowa River Landing is that our patients will receive the best possible care in a friendly, compassionate, efficient way.

For more information about Why Iowa?, click here.

Percent of Time: 100%

Schedule: Monday - Friday, 40 hours a week will be accomplished between the times of 7:00am-5:00pm, with rotating lates/evenings, and a Saturday rotation between 7:30am-12:30pm.

Location: Iowa River Landing

Rotations: Saturday rotation.

Pay Grade: 5A

Pay Structure A: https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure

Benefits Highlights:

Regular salaried position located in Iowa City, Iowa
Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans. For more information, click here.

Minimum Eligibility Requirements

• A Bachelor's degree or an equivalent combination of education and experience.

• 3+ years of administrative experience

• Excellent written and verbal communication skills

• Proficiency in computer spreadsheet and database applications

• Proficiency in electronic scheduling and visit management system (i.e. EPIC)

Desirable Qualifications

• Previous experience/knowledge (1+ years) of patient scheduling workflow and physician template development/management

• 1+ years of supervisory experience

• Experience with hospital operations and/or Ambulatory Clinic operations

• Knowledgeable in EPIC Cadence functionality

• Ability to facilitate positive outcomes through collaboration and teamwork, establishing and meeting/exceeding department objectives and deadlines

• Knowledge of University of Iowa Health Care policies, procedures, and regulations

Application Process:

In order to be considered for an interview, applicants must upload the following documents and mark them as "Relevant File" to the submission:

• Resume

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
Up to 5 professional references will be requested at a later step in the recruitment process. If applicable, internal references will be conducted with approval from the candidate.

For additional questions, please contactAlene Johnson at alene-johnson@uiowa.edu

Additional Information

• Classification Title: Clinic Services Manager
• Appointment Type: Professional and Scientific
• Schedule: Full-time

Compensation

• Pay Level: 5A

Contact Information

• Organization: Healthcare
• Contact Name: Alene Johnson
• Contact Email: alene-johnson@uiowa.edu

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