Customer Account Order Distributor Professional
Siemens Healthcare Diagnostics Inc.

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.

Our Global Team:

We are a team of more than 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our Culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

• Management:
  
  • Oversee the entire order-to-delivery process for assigned customer accounts.
    
  • Ensure accurate and timely entry of customer orders into the system.
    
  • Monitor and track orders to ensure timely delivery and fulfillment.
    
• Customer Relationship Management:
  
  • Act as the main point of contact for customer inquiries related to orders.
    
  • Develop and maintain strong relationships with key customer accounts.
    
  • Understand process and system complexities to communicate effectively and resolve customer issues and concerns professionally in a timely and effective manner.
    
  • Learn the customer's internal processes and needs of their business and adapt our processes with theirs.
    
  • Responsible for being in a phone queue and answering an 800 #.
    
• Coordination and Collaboration:
  
  • Work closely with sales, logistics, and production teams to coordinate order fulfillment.
    
  • Communicate order status, delays, and any issues to customers proactively.
    
  • Collaborate with the finance department to resolve any billing or payment issues.
    
  • Conduct meetings and presentations to educate healthcare professionals about our processes and systems.
    
• Data Management and Reporting:
  
  • Maintain accurate records of customer orders, accounts, interactions, and transactions.
    
  • Generate regular reports on order status, delivery performance, and customer satisfaction.
    
  • Analyze order data to identify trends, issues, and opportunities for improvement.
    
• Process Improvement:
  
  • Identify areas for improvement in the order management process.
    
  • Implement best practices to enhance efficiency, accuracy, and customer satisfaction.
    
  • Participate in cross-functional projects aimed at improving the overall order-to-cash process.
    

Equal Employment Opportunity Statement
Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here .

Reasonable Accommodations
Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here . If you're unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com . Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

Pay Transparency Non-Discrimination Provision
Siemens Healthineers follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here

California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here .

A Successful candidate must be able to work with controlled technology in accordance with US export control law when required. It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations."

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

#LI-DC1

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

Beware of Job Scams:

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

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