Customer Experience Speci
CAVA

Customer Experience Specialist (part time)
At CAVA Foods we love what we do, and we try and make every day as fulfilling as the last. Our Support Center needs fanatics in tech, marketing, human resources, finance, operations, supply chain, and store development to support our growing brands.

We foster a culture built on five core values:

• Generosity First, : We lead with kindness. Our best work happens when we act in of others.
• Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious
• Act with Agility: We welcome change; it's the only constant. We embrace, adjust, adapt.
• Passion for Positivity: We greet each day with warmth and possibility.
• Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.

The Role:
As a member of the customer experience team, you will work to create a world class experience for every guest, seeing each interaction as an opportunity to create a Fanatic. You will support guests across the CAVA brand with a focus on weekend experiences. As such, the perfect candidate will be a self-motivated leader who thinks critically and acts quickly to address all issues.

This job description is not intended to be a comprehensive list of all the duties and responsibilities of the position and such duties and responsibilities may change without notice.

What You'll Do:

• As a member of a growing customer experience team, you will be an individual contributor focused on providing quick, accurate, and kind responses to all guest inquiries across three main platforms: email, social media, and Yelp.
• Problem-solve common complaints - while flagging trends and other immediate issues for partners in operations, food and beverage, and any other stakeholders.
• Deliver real-time feedback to our regional leadership teams to create immediate solutions.
• Be passionate about the CAVA experience and products, as well as stay up to date on changes with our seasonal menu and ingredients in order to serve our guests.
• Use Outlook, Slack, and Zoom to communicate with the internal team.
• You will work Saturday - Wednesday, 9:00AM to 5:00PM.

The Qualifications:

• Passion for creating amazing, world class customer service.
• Preferably 1 year experience in a customer service/support role.
• A quick learner - with the ability and confidence to work independently and collaboratively with our team.
• Raises a hand when they identify issues and isn't scared of bringing fresh approaches to a team.
• Impeccable spelling, grammar, and communication skills.
• Zendesk, Slack, Outlook, and social media experience are a plus.
• Retail or restaurant experience is a plus.

Physical Requirements:

• Ability to maintain stationary position to be able to operate a computer and other office equipment

• Must be able to identify, analyze and assess details

• For certain positions, must be able to occasionally move or transport items up to 50 pounds

• Ability to communicate with others and exchange information accurately and effectively

• Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable

• Ability to work in a constant state of alertness and in a safe manner

What we offer:

• Competitive salary, plus bonus and long-term incentives*

• Early Wage Access!

• Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community

• Health, Dental, Vision, Telemedicine, Pet Insurance plus more!

• 401k enrollment with CAVA contribution

• Company-paid STD, LTD, Life and AD&D coverage for salaried positions*

• Free CAVA food

• Casual work environment

• The opportunity to be on the ground floor of a rapidly growing brand

*Indicates qualifying eligible positions only

CAVA - Joining "A culture, not a concept"

As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.

---