Customer Service Representative
Schweitzer Engineering Laboratories

We are looking for a values-driven, positive, and motivated professional who embodies strong attention to detail and problem-solving skills and will strive to provide excellent service to our customers. Our company prides itself on embracing the values of quality, reliability, integrity, and excellent customer service.

The devices we make at SEL are embedded in the power grid. They prevent blackouts. They make outages safer and shorter in duration; they add cybersecurity, automation, and communication. They use cutting-edge technologies and operate at speeds that push other pieces of the grid to go faster. As a Customer Service Representative I in Sales and Customer Service, you'll provide solutions and services that help our customers protect and control critical electrical infrastructure and power systems worldwide.

As a Customer Service Representative, a typical day might include the following:

• Providing world-class customer care to both internal and external customers.
  

• Engaging in regional customer support activities, including accurate entry of orders & quotes, RMA's, pricing negotiation, contract negotiation, and creation/maintenance of customer unique specifications.
  

• Communicating with customers and sales representatives on deliverables and any additional customer service issues with some work direction from supervisor and peers.
  

• Complete and pass required Customer Service Representative process certifications provided by SEL.
  

• Using judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
  

• Assisting with customer feedback tracking and driving to customer satisfaction.
  

This job might be for you if:

• You have a minimum of 1 year of customer service experience.
  

• You have an associate degree or related business experience.
  

• You have strong computer skills.
  

• You can travel regionally up to 10% of the time.
  

• You can learn concepts and technical details of products.
  

• You have strong writing, proofreading, documentation, and communication skills.
  

• You can learn new skills and assume new responsibilities.
  

• You can work cooperatively in a team environment.
  

• You have experience with ERP or CRM tools.
  

• You have experience in a technical sales environment.
  

Location

Pullman, WA: SEL's corporate office is located in Eastern Washington where you'll enjoy an unmatched quality of life. Enjoy the smaller town life: country space, freedom from traffic, easy access to recreational activities in nearby mountains, rivers, and forests, as well as great schools and universities.

Competitive pay. Superior benefits. Inspiring work.

People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees.

• We're 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401K options.
  
• We offer top tier medical, prescription, dental, vision, life, and disability insurance.
  
• We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.
  
• We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs.
  
• Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.
  

Pay Range Data

We anticipate filling this position as a Customer Service Representative I $20.77 - $31.15 per hour. We are open to reviewing additional candidates with more or less experience, and the salary range may differ if filled at a different level. Our salary ranges are determined by job, responsibility, and location. We base our starting pay offer and title on location and job-related factors such as candidate experience, training, knowledge, and skills.

Communication with Applicants

We communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at careers@selinc.com.

SEL is an Equal Opportunity Employer: Vets/Disabled.

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