Location: Johnston, IA
Salary: Negotiable
Description:
Job Title: Customer Support Representative I
Location: Johnston, IA
Support Hours: 7 am - 6 pm CST, Monday - Friday (8-hour shifts within this window)
Primary Responsibilities & Duties:
- Provide front-line technical support and solutions to customers via telephone, email, and chat.
- Address product-related inquiries, issues, and concerns to optimize customer satisfaction and retention.
- Handle common calls and emails related to:
- General product questions, availability, and compatibility.
- Issues/complaints for Ag, Residential and Commercial Turf, and Golf products.
- Warranty registration and extended warranty coverage.
- Out-of-warranty assistance.
- Parts and publications lookups.
- Loyalty Rewards programs.
- Document each customer interaction effectively.
Special Considerations:
- Training and mentoring will be on the 8am-4:30pm shift for approximately 6 weeks.
- Full productivity is expected to be reached within 3-4 months from the start date.
- Training includes 2 weeks of classroom training and 2-4 weeks of on-the-job training with an experienced technician.
- Responsibilities may include Tier 1 or Tier 2 support.
Required Skills, Knowledge, and Relevant Work Experience:
- Strong interpersonal communication, negotiation, and conflict resolution skills.
- Excellent written and verbal communication skills.
- At least 6 months of customer service/support experience.
- Proficiency with Microsoft Office products.
- Strong computer, research, and troubleshooting skills.
- Availability to work support hours and occasional holidays.
Desired Skills, Knowledge, and Relevant Work Experience:
- Knowledge of agriculture, turf (mowers), and utility vehicles.
- Prior work experience in Agriculture or Technology dealer channels.
- Associate's or Bachelor's degree in Agriculture, Business, Communications, Engineering, IT, or a related field.
Additional Information:
- Visa sponsorship is not available for this position.
- Candidates must complete and attach the prescreen questionnaire to their profile to be considered.
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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