Customer Value Agreement New Services Development Manager
Caterpillar

Career Area:
Engineering
Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

As the Construction Industries Customer Value Agreement (CVA) New Services Development (NSD) Manager will provide successful and timely delivery of Integrated Services projects. These projects must address clear customer requirements and deliver value, resulting in incremental CVA, CM insights, and parts revenue. This global role involves identifying and meeting unmet customer needs.

As the NSD champion and coach, you'll collaborate with various partners across the enterprise, including marketing, service and parts operations, business resources, machine and component product groups, digital, and legal teams. Together, you'll develop, integrate, pilot, prove, and document new services to support Customer Value Agreements (CVAs).

What you will do:

• Lead an international team of four in developing new and deliverable value-added services within CVAs.
  
• Improve tools and processes for CVA purchase, renewal, tracking, and execution.
  
• Champion the NSD methodology for new integrated or value-added services.
  
• Coach project leaders in NSD execution and project controls.
  
• Coordinate with various groups to manage project resources.
  
• Drive project progress, address challenges, and recommend solutions.; Oversee project progress, costs, and resolve issues.
  
• Motivate and develop project team members.
  
• Manage change and lead timely decision-making.
  
• Create and execute marketing collateral for CVAs.
  

What you will have:

• Knowledge of major products and capabilities of service groups and the ability to apply knowledge appropriately to diverse situations.
  
• Communication skills demonstrated through the application of appropriate tools, techniques, and strategies to effectively engage with and influence diverse audiences across multiple business units and organizational levels, ensuring important messages are clearly understood.
  
• Problem solving skills including applied knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems and the ability to apply appropriately to diverse situations
  
• Skills in Customer Service Management that includes a customer-back approach to solving market challenges and the ability to ensure the team maintains focus on value-added services.
  

Top candidates will also bring (desired qualifications):

• A bachelor's degree from an accredited college of university.
  
• Success in delivering enterprise initiatives and achieving significant outcomes
  
• Experience delivering projects on time and on budget
  
• Demonstrated success in recruiting, coaching, and developing team members
  
• Product support or aftermarket experience
  
• Condition monitoring experience
  
• Field experience working with dealer or distributor networks leading to an understanding of dealer service processes.
  
• Six Sigma Black Belt certification / experience
  
• Change Management certification / experience
  
• Project Management certification
  
• Experience with the Machine New Product Introduction (NPI) or Integrated Services New Services Development (NSD) methodology and tools.
  

Additional Details:

• This position is located in Peoria, IL or Cary, NC
  
• This position requires up to 25% domestic and international travel.
  
• Relocation assistance is available for this position.
  
• Visa Sponsorship is not available for this position.
  
• ISE is not available for this position.
  

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status. For more information, visit caterpillar.com. To connect with us on social media, visit www.caterpillar.com/social-media ."

Summary Pay Range:
$153,000.00 - $229,440.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Annual incentive bonus plan*

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

*Subject to annual eligibility and incentive plan guidelines .
Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
December 11, 2024 - January 3, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community .

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