Data Analysis - Service Delivery Intern
Thermo Fisher Scientific

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

LOCATION/DIVISION SPECIFIC INFORMATION As part of the Corporate Infrastructure & Security, the SIS Service Delivery's mission is to continuously fortify our relationship with the broader IT department. This is to strengthen the value of the SIS team while ensuring alignment on essential needs to keep our IT infrastructure robust and efficient. Our team operates across multiple locations worldwide including India, Hungary, United Kingdom, and the USA.

POSITION OVERVIEW: This internship offers the chance to support our Service Delivery team in the role of Data Analysis and Reporting. This position will provide an outstanding opportunity for individuals looking to gain practical experience in data exploration, statistical analysis, and reporting. As an intern, you will work closely with our Service Delivery managment team to support various projects, evaluate performance of our services, and assist in generating insightful reports.

Key responsibilities:

Strategic Insights: Leveraging Generative AI for Performance Analysis and Decision Making

• Assist Domain Experts in conducting data exploration across a fleet of systems, identifying trends, patterns, and insights using Generative AI.
• Collaborate with team members to create progress reports for specific projects, applying basic statistical techniques to present findings accurately and efficiently.
• Analyze Service Level Agreements (SLAs) and performance data to guide strategic decisions, aligning with the "Own Your Results" competency by taking accountability and exercising good judgment.

Customer-Centric Innovations: Enhancing the Customer Experience through Innovative Solutions

• Develop innovative solutions that enhance the customer experience by leveraging Generative AI technologies.
• Analyze renewal rates and evaluate product performance, identifying areas for improvement and providing recommendations for enhancing customer satisfaction.
• Conduct surveys by developing questionnaires and distributing them to relevant customers/collaborators.
• Collect, analyze, and interpret survey results, ensuring accurate reporting and highlighting key insights.
• Collaborate with colleagues to develop actionable recommendations based on data-driven insights, aligning with the "Put the Customer First" competency by maintaining a customer-centric mindset.

Desired qualifications:

• University student (bachelor's or master's).
• Excellent problem-solving and critical thinking skills.
• Willingness to learn, great work ethic.
• Proficiency in Microsoft Excel or other data analysis software.
• Ability to work independently and in a team-oriented environment.
• Strong organizational skills.
• Good command of English, both spoken and written.

Gain hands-on experience in data analysis, statistical reporting and project support with an opportunity to learn from industry professionals. We offer competitive remuneration and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. A one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Compensation and Benefits
The hourly pay range estimated for this position based in California is $21.50-$26.50.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
  
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
  
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
  
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
  
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
  

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

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