Direct Bill Supervisor
MMC

POSITION SUMMARY

This person directly oversees the MMA SW BI/PCS Direct Bill team. Will lead the team to accurate and timely completion of cash receipt application and resolve historic unapplied items. In addition, this person works with the team to improve processes and help guide the team through process changes. This person can be located in an office other than Dallas.

ESSENTIAL FUNCTIONS

Team Leadership

• Design workflows and implement them as needed
• Effectively manage workload and workflows for team, making changes as needed
• Provide leadership in practice group and team interactions and be available as a resource for colleagues
• Organize and implement team educational sessions as needed
• Responsible for communicating procedural changes and other important information to team
• Responsible for maintaining internal files on shared drive to ensure information is accurate and useful
• Mentor and develop team members; recognize opportunities for growth within department and work to create learning opportunities
• Complete annual performance reviews timely
• Recognize opportunities to create tools to increase efficiency and accuracy within department
• Effectively communicate with team members when procedures are not being followed and take corrective action, involve manager as needed
• Establish and consistently maintain effective and positive working relationships with associates and clients
• Demonstrate MMA's core values in interactions with peers, team members, clients and vendors

Proactive Client Service

• Guide the teams through change
• Research and resolve issues that come up related to vendor payables and cash receipts
• Partner with internal teams and external parties

Pursue a Program of Personal and Professional Development

• Work with manager to develop a continuing education plan

Additional Responsibilities Necessary to Successfully Complete Role

• Any other duties that may be assigned

KNOWLEDGE, SKILLS & ABILITIES

• Must be detailed with excellent organizational and time management skills.
• Good interpersonal skills and high sense of urgency.
• Prior success and experience operating in a fast-paced environment.
• Ability to maintain confidentiality
• Must have strong technical skills
• Must have knowledge of Microsoft products, including proficiency in Microsoft Excel

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers.

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