Director, Operations and Enrollment Systems
Dartmouth College

Posting date:

11/19/2024

Yes

1126028

Director, Operations and Enrollment Systems

Tuck Admissions & Financial Aid

$105,200

$131,600

Not a Union Position

Not an SEIU Position

Exempt

Regular Full Time

12

40

Hanover, NH
Tuck School, 100 Tuck Hall

Hybrid

No

NA

No

The Director of Admissions & Financial Aid Operations and Enrollment Systems at the Tuck School of Business oversees all admissions and financial aid technology, operations, benchmarking, and reporting. Reporting to the Executive Director of Admissions and Financial Aid, this role serves as the functional lead for the Technolutions Slate CRM system, ensuring seamless operations and strategic alignment across the admissions process.

Bachelors or equivalent combination of education and experience

1. 8-10 years of progressive leadership and managerial experience in admissions operations and enrollment systems.
2. Expertise in current and emerging policies, practices, and technologies related to admissions operations and enrollment systems.
3. Knowledge of admissions and financial aid operations technology and software gained through relevant education or work experience.
4. Strong technical skills with demonstrated work experience architecting solutions, scripting/ programming, and SQL development
5. Demonstrated proficiency in office productivity tools like Microsoft Office Suite and collaborative platforms (e.g., Teams, Slack) for communication, documentation, and workflow management.
6. Knowledge of federal and state laws and regulations related to admissions and compliance, including international admissions, enrollment, advising and transcript evaluation services, and FERPA.
7. Commitment to building an inclusive community that values the diversity of backgrounds, talents, experiences, and perspectives of all its members.

.

Lorin Parker, Executive Director of Talent Management

6-2904

Lorin Parker, Executive Director, Talent Management

603.646.2904

Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Not an essential function

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

https://searchjobs.dartmouth.edu/postings/76630

Leading and Managing:

• Lead and manage a cohesive operations and enrollment systems team, fostering a collaborative environment that encourages professional growth, high performance, and continuous innovation.
• Build and maintain collaborative relationships with internal and external stakeholders, enhancing visibility and support for admissions operations.
• Ensure that processes, procedures, and performance standards comply with legal, regulatory, institutional, and professional requirements.
• Stay informed on admissions operations and enrollment system trends, introducing relevant innovations to maintain Tuck's competitive edge.
• Prepare and manage the admissions operations and enrollment systems budget, ensuring alignment with strategic objectives.
• Collaborate with data partners, peer institutions, and senior leadership on shared analytics projects and other related assignments.

35%

Admissions Operations:

• Provide leadership for the core functions of admissions operations, including implementing and optimizing admissions and financial aid systems (Slate, Banner).
• Directly develop and enhance technological platforms to streamline business procedures and improve data security, accuracy, accessibility, and confidentiality.
• Manage the processing of admissions applications and ensure data integrity and efficient information flow across stakeholders.
• Lead decision-making on the integration, design, and functionality of application management and CRM systems.
• Develop and optimize processes to improve staff efficiency and system functionality.
• Collaborate with the Admissions and Financial Aid Leadership Team (AFALT) to establish system-wide calendars for application deadlines, admission processes, and communication plans.

30%

Enrollment Systems:

• Serve as the functional lead for admissions systems, including CRM Slate, Banner, Axiom, and Hyland OnBase Imaging Software.
• Oversee change management processes and routine system upgrades and liaise with IT staff on system integration and technology enhancements.
• Provide continuous training, documentation, and updates to CRM users, ensuring smooth system operations and user proficiency.

20%

Data Management and Compliance

• Analyze reports to improve onboarding and enrollment practices, collaborating with campus stakeholders to align processes with institutional goals.
• Collect and analyze data metrics on communication plans and student responses, providing insights to guide future strategies.
• Develop reports and dashboards, in collaboration with institutional research, to support application processing, recruitment, and student onboarding.
• Ensure compliance with institutional, local, and federal regulations, including FERPA, FCC, HIPAA, and software licensing agreements, while coordinating with stakeholders to maintain adherence to grant requirements and MOUs.

15%

Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.

Performs other duties as assigned.