eLearning Systems and Content Administrator
FirstDay Foundation

It's a great feeling to work for a company that does so much good for others around the world!

Academic Req: Required - Bachelor's in science/arts, with understanding of health and human services field, organizational leadership, learning and development, or another comparable field, comparable experience in lieu of academic credentials considered

Work Experience:
1. Experience managing day-to-day operations of the LMS, including user management, technical support, content management, and system optimization.
2. Experience working collaboratively with co-workers, stakeholders, vendors, or in a team environment
3. Experience with data analysis, interpreting metrics, and report development.
4. Customer service skills, ability to display strong written and verbal communication skills.
5. Familiarity with utilizing multiple software and products ex: adobe creative suites ex: Cornerstone Learning, Office 365, photoshop, lightroom, premiere pro, and frame.io.
6. Ability to manage multiple projects with effective time management, organization, and note-taking skills.

Critical Action Items & Measurable Deliverables:
1. Ensure data integrity and security through LMS system administration including the management of user accounts, roles, and permissions, ensuring accurate setup and maintaining less than 1% error rate in permissions and roles.
2. Assist and support with contracts and service level agreements with LMS providers and vendor on monthly basis.
3. Develop and maintain comprehensive documentation, including user manuals, FAQs, troubleshooting guides and any request from organization.
4. Management of content and ownership of the delivery strategy, ensuring documentation is maintained to properly address learning assignment setup.
a. Curriculum Management:
i. Organize/track master data loads, as well as historical course
ii. Organize and manage digital content libraries
iii. Create/keep a schedule of what is in use, etc., and create/manage auditing timeline
iv. Update curricula in partnership with SMEs and content developers
v. Manage and own curriculum matrices, and update accordingly in partnership with clients and stakeholders
5. Provide timely technical support, escalating any issues directly to supervisor that require immediate attention and/or support and responding to all help desk tickets within 8-12 hours and resolving 90% of issues within 24-48 hours.
a. Issue Tracking:
i. Manage tickets/issues with learning system (external - with Vendor)
ii. Manage internal user tickets with Help Desk
iii. Provide end-user troubleshooting and issue remediation with strong customer service skills

FirstDay Foundation is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive an annual Influenza vaccination or obtain an approved exemption from FirstDay Foundation as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.

Here at FirstDay Foundation, we are dedicated to building a diverse, inclusive, and authentic workplace. Please feel free to apply for this position even if your work experience and education do not align perfectly with every requirement for this job description. You may very well be the perfect candidate for this role or other ones that we have open. Thank you for your interest in joining our mission!

FirstDay Foundation is an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of FirstDay Foundation, not to discriminate on the basis of race, color, religion, gender, gender identity, pregnancy, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
English (United States)
If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

It our policy to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, genetic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.

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