Emergency Statline Operator
Cincinnati Children's Hospital Medical Center

Job Description

At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

Cincinnati Children's Hospital Has Been Named:

• Consistently recognized by U.S. News & World Report as a top 10 children's hospital in the nation
• One of four Medical Centers making the list of the 2022 Glassdoor Best Places to Work
• A Top Hospital and Health System for Diversity recognized by DiversityInc
• One of the nation's most innovative companies by Fortune in March 2023
• An LGBTQ+ Healthcare Equality Top Performer in 2022 by The Human Rights Campaign (HRC)

Shift: 2:00-10:30pm

JOB RESPONSIBILITIES

• Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH)
  
• Patient Information - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position. Document all care information related to patients coming into the emergency services system. Ensuring all information is accurate and escalated appropriately to care teams on site. Accurately documenting concerns or inquiries from families or pharmacies into the EMR. Closing out all concerns in a timely fashion. Following up on concerns as needed.
  
• System & Process - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system. Report daily census information to the Greater Cincinnati Health Council. Accurately reflect mitigation strategies from senior leadership into the Disaster Net system. Serve as the communication hub for local mass casualty events. Provide backup to University of Cincinnati communication center.
  
• Patient Responsibility - Responds to communication systems/patient alarms and executes with a sense of urgency. Ensures that within the division, all areas are organized and present a safe, accessible, effective, and efficient environment for patients, families, visitors, and employees. Maintains awareness of patient location and monitors traffic flow at front desk and on the unit. Reports maintenance (wiping down monitors, troubleshooting printer issues, logging off information, etc.) and environmental service needs to appropriate division and follows up to ensure completion. Collaborates with clinical, admitting information systems, and environmental services staff to coordinate efficient patient flow.
  
• Safety & Communication - Ensures patient safety by identifying the correct patient. identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators. Communicate information relating to incoming patients arriving at any of CCHMC's 7 campus'. Coordinate activation requests for medical/trauma response teams as well as other house wide activations. Manage referral and hospital transfer calls from community providers. Coordinate prehospital efforts, triage, and determine level of medical care needed for all EMS and Aeromedical vendors. Manage any other calls coming into any CCHMC emergency room or urgent care location.
  

JOB QUALIFICATIONS

• High school diploma or equivalent
  
• 2+ years of work experience in a related job discipline
  

Market Leading Benefits Including*:

• Shift Differential, Weekend Differential, and Weekend Option Pay Programs
  
• Medical coverage starting day 1 of employment. View employee benefits here.
  
• Competitive retirement plans
  
• Tuition reimbursement for continuing education
  
• Expansive employee discount programs through our many community partners
  
• Referral bonus program for current staff!
  
• Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group
  
• Physical and mental health wellness programs
  
• Relocation assistance packages available for nurses!
  

*Benefits may vary based on FTE Status and Position Type

Primary Location
Burnet Campus

Schedule
Full time

Shift
Evening (United States of America)

Department
ER Registration

Employee Status
Regular

FTE
0.8

Weekly Hours
32

Salary Range
$17.86 - $21.49

Comprehensive job description provided upon request.

Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/AA/M/F/Veteran/Disability.

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