Enrollment Communications and Operations Specialist
Aurora University

Aurora University (AU) is committed to the transformative power of learning by creating a student-centered environment and an equity of experience and opportunity, to ensure that students, faculty, and staff of all backgrounds feel welcome and included. Our culture of collaboration, generosity, and belonging make it a special place for students, faculty, and staff.

AU is grounded in the transformative opportunity it provides to a diverse student body. As a private university with a public mission and a commitment to making a difference in peoples' lives, AU has a long history of resilience and of providing access to an education that values innovation, focuses on continuous improvement, and has a positive impact on the communities we serve. We are proud of our service to and economic impact on the state of Illinois, where over 80% of our students stay to live and work, where 90% of our students come from, and where we foster strong community partnerships to develop the workforce in areas such as nursing, education, business, technology, and social work.

We are looking for passionate and purposeful individuals who represent the full diversity of Aurora and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, ability, identity, and ethnic backgrounds present in our community. When you join the team at AU, you can expect to be part of an inclusive, innovative, and equity-focused community that approaches higher education as a matter of social justice requiring broad collaboration among faculty, staff, students, and community partners.

At AU we believe that continuous learning is a fundamental part of working life, and our goal is for all colleagues on our campus to feel supported and equipped to realize their full potential. We actively support our community by providing all employees with opportunities to engage in professional development activities, as well as a range of tuition and employee benefits that can be found here.

Position Purpose:

The Enrollment Communications and Operations Specialist works within enrollment operations supporting the Division of Enrollment and Marketing. Services include project management of communication efforts in enrollment for Aurora University.

Essential Job Functions:

Communication Plan Development and Project Management

• Act as a strategic partner to enrollment managers and University Communications to ensure alignment with goals and branding standards.
• Coordinate and manage enrollment communication projects, ensuring that projects are completed accurately, on time, and with input and approval from key stakeholders.
• Collaborate with enrollment managers to develop communication plans, including direct mail, email and digital marketing campaigns, and flyers, and implement them in Slate CRM.
• Build, design, and schedule email campaigns and portals.
• Streamline processes, address gaps, and recommend improvements to enhance marketing and communication efforts.

CRM Operations and Technical Expertise

• Manage and optimize functionality within CRM's (Slate) email, forms, and portal modules.
• Develop and maintain content using Liquid markup, content blocks, and conditional logic.
• Build and manage queries to generate dynamic, personalized content for emails and portals.
• Apply knowledge of HTML/CSS to customize and enhance templates, portals, and email designs.
• Ensure the technical infrastructure supports effective and efficient communication workflows.

• Collaborate with the Enrollment Systems Manager to support event creation and query development for email invitations and event-related communications in Slate.
• Coordinate the development of event communication strategies, ensuring accurate content, timely production, and seamless delivery.
• Verify query accuracy and ensure smooth integration of event communications across all channels.
• Align event communication efforts with enrollment goals and institutional standards.

Core Competencies:

Essential Job Requirements:

Education:

• Bachelor's degree required.

Experience:

• 1-3 years experience using a CRM required.
• 1-3 years experience in marketing highly preferred.
• Prior experience using Slate is highly preferred.
• Prior experience in higher education ideal.

Skills:

• Project management.
• Ability to prioritize work and meet deadlines.
• Excellent proofreading skills, organization and detailed-orientation, and ability to multitask.
• Demonstrated ability to troubleshoot and problem solve.

Physical Requirements:

• Ability to work at a computer station for long periods of time.
• Ability to move about campus.
• Ability to communicate and interact via electronic mail, telephone, and virtually.

Benefit-eligible positions offer excellent benefits including health, dental, life, vision, long term disability, a 403(b) retirement plan through TIAA, and tuition remission.

To apply, please send resume, cover letter, and contact information for three references including name, telephone, and email address.

Aurora University is an Equal Opportunity Employer.