Field Service Engineer III (HR ICP-MS)(US REMOTE)
Thermo Fisher Scientific

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Standing for full shift

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division

Unity Lab Services, a part of Thermo Fisher Scientific, provides coordinated solutions, instrument, and enterprise services to our customers. Field Service Engineers are customer oriented, an advocate for Thermo Fisher Scientific, and eager to drive growth. The candidate should have knowledge and understanding of the principles and applications of High Resolution ICP Mass Spectrometry (HR-ICPMS) or Thermal Ionization Mass Spectrometry (TIMS). High Resolution ICPMS products include Thermo Fisher instruments Neptune, Element, Triton & 253/271 Ultra.

Territory: up to 80% throughout the United States; ideal candidate would live within 1 hr of a major airport. There is ONE position that is posted in multiple locations.

Discover Impactful Work:

As a Field Service Engineer, you are responsible for handling all aspects of field service support and customer relationship management including but not limited to installation, repair, preventative maintenance and providing details reports to the customer. You will also coordinate supplies and work with the Service Team to deliver technical expertise to customers with high-quality results to ensure high-customer satisfaction.

A day in the Life:

• Perform on-site installation, repair, and preventative maintenance services.
  
• Ensure customer happiness through excellence in repair and support of customers' products.
  
• Maintain communication with customer to ensure understanding of status, cost, and scheduling service events.
  
• Provide rapid, courteous, and knowledgeable response to all customers' inquiries.
  
• Must be proficient with the use of customer management software to supervise service calls, handle parts inventories, and complete job tasks.
  
• Schedule and deliver detailed preventative maintenance service to ensure maximum uptime of customer equipment.
  
• Reviews reports and documentation from customers and inspects malfunctioning product to resolve nature and scope of problem.
  
• Regularly attend factory provided technical and service training on newest and latest chromatography and MS products developed by Thermo Fisher Scientific.
  
• Provide accurate and timely completion of quality training, service reports, expense reports, company provided car maintenance and mileage reporting, as well as other various administrative tasks.
  
• Other duties may be assigned
  

Keys to Success:

Education & Experience

• Minimum education requirement is a BS degree in Physical Sciences, Engineering, Electronics, or related field and minimum of 5 years hands-on experience operating analytical equipment, i.e. chromatography and mass spectrometry or a graduate degree with 3 years of related experience.
  

Knowledge, Skills, Abilities

• Must have valid driver license
  
• Ability to travel up to 100% overnight domestic travel
  
• Ability to work overtime and/or outside regular business hours
  

Physical Requirements / Work Environment

• Regularly lift and/or move up to 50 pounds and occasionally 100+ pounds with lifting team
  

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Our company offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Compensation and Benefits
The hourly pay range estimated for this position based in California is $40.06-$60.09.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
  
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
  
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
  
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
  
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
  

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

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