Financial Aid Technical Operations Specialist
Northern Essex Community College

Category:: Student Services and Support
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Department:: Financial Aid - 4200
Locations:: Haverhill, MA
Posted:: Nov 1, 2024
Closes:: Open Until Filled
Type:: Full-time
Ref. No.:: 317013
Position ID:: 182692

Job Description:

POSITION: Full-Time Financial Aid Technical Operations Specialist (Technical Specialist): Financial Aid; Haverhill Campus; 37.5 hours per week; Non-Unit Professional Position

SUMMARY: Responsible for student information system analysis, development, and support for the Banner Enterprise Resource Planning (ERP) system as it relates to financial aid administration. Includes testing of Banner, upgrades, and working with functional owners on design specifications as well as modifications to existing functionality. Responsible for the support of all back-end system processes related to student financial aid life cycle and maintaining financial aid data integrity. Support the Director of Financial Aid with the implementation of new federal, state or institutional initiatives and all reporting requirements.

RESPONSIBILITIES:

This position will report directly to the Director of Financial Aid and will be required to perform the following:

• Configure and maintain the financial aid module to conform to state and federal regulations and user specifications.
• Manage the financial aid new-year system implementation and daily production schedule.
• Ensure financial aid data integrity by identifying data issues and working with various college departments to continually improve financial aid data accuracy.
• Provide technical and functional support, consultation, and training to financial aid staff on the appropriate use of programs.
• Support the Director of Financial Aid with assessment of the effectiveness of financial aid processes and systems.
• Contribute to developing policy with the Director of Financial Aid and produce standard financial aid operating procedure manuals for routine processes to facilitate complex transactions and to standardize procedures as needed.
• Support all back-end system processes including but not limited to assignment of period-based budgets, weekly fund packaging and authorizations/disbursements, creating al running satisfactory academic progress and other processes related to student financial aid life cycle.
• Work collaboratively with respective teams to design business processes in systems configuration activities including the build, testing, validation, and documentation of financial aid system changes.
• Assist in the identification of opportunities for implementation of new system features or features not currently in use, make recommendations, and work with end-users to implement features or changes to improve financial aid efficiencies.
• Create and maintain electronic financial aid student forms and workflow processes.
• Assist the Director of Financial Aid with the implementation of new federal, state or institutional initiatives.
• Support the Director of Financial Aid with federal and state reporting including in the development of reports.
• Maintain financial aid web pages.
• Other duties as assigned by the Director of Financial Aid.

Requirements:

MINIMUM QUALIFICATIONS:

• Associate degree
• Three or more years of professional experience in the financial aid or higher education industry
• Excellent interpersonal skills and well-developed verbal and written communication skills
• Ability to address multiple tasks under dynamic and changing conditions
• Previous experience creating efficiencies with current processes
• Experience troubleshooting and resolving malfunctions/problems of computer programs or systems in a quick and timely manner
• Excellent analytical skills and the ability to translate business process into functional specifications
• Demonstrated knowledge of relational databases and programming with SQL, with demonstrated ability to develop reports
• Knowledge of Microsoft Office

PREFERRED QUALIFICATIONS:

• Bachelor's degree
• Ellucian Banner experience; Financial Aid module
• Experience with reporting tools such as Argos
• Project Management experience
• Community College experience
• Bilingual (Spanish/English)
• Experience working with and supporting a culturally diverse population

BACKGROUND CHECK: Candidates will be required to pass a CORI and SORI check as a condition of employment.

Additional Information:

SALARY: Anticipated starting salary range is $65,000.00 - $72,000.00 annually with complete fringe benefit package including competitive health insurance, dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits.

ANTICIPATED START DATE: ASAP

Application Instructions:

TO APPLY: To be considered for this position click on the "Apply Now" button, you will be prompted to set up a new account or login to an existing account. You will be able to upload the following required documents for consideration:

• Cover Letter, describing your qualifications and/or how you may be best suited for the role
• Resume/CV

Review of applications will begin 5 business days from the posting date and will continue until the position is filled.

**Please note that finalist candidates will be asked to provide contact information for three (3) professional references, including current supervisor (or at least two previous supervisors)

DEADLINE: Open until filled

Northern Essex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action Officer/Title IX Coordinator, Elizabete Trelegan (Assistant Director of Human Resources, B-219,978-556-3928/ etrelegan@necc.mass.edu), the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. Northern Essex Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at: http://www.necc.mass.edu/clery