Infrastructure Engineer
Rochester Regional Health

Description

Job Title: Infrastructure Engineer

Department: Information Technology

Location: 160 Elmgrove Park, Rochester, NY

Hours Per Week: 40

Schedule: Monday - Friday

SUMMARY

The Infrastructure Engineer acts as a technical advisor and coordinator for all ACM, Drugscan, and DSI Medical Infrastructure platforms, domains, workstations, servers, printers and network equipment. This position will architect, design, and evaluate hardware and software solutions to specifications meeting customer and departmental needs. This position will work as a back up to the Senior Infrastructure System Administrator, as needed. Participates in the overall functions of the ACM Global Information Technology Department as well as those of the Infrastructure Team. Works closely with the Rochester Regional IS&T Systems and Network Engineering teams. Leveraging 3rd level support, best practices and systems where applicable to the ACM business units.

RESPONSIBILITIES

• Attends and contributes to regular IT Infrastructure Systems Engineering Team meetings.
• Interacts with all levels of Information Technology customers (staff, management, and administration).
• Manages time by using Departmental Time Tracking system showing activities worked on or accomplished each day.
• Works ACM Infrastructure incident and service request tickets from Ivanti.
• Provides complex infrastructure engineering support for Information Services & Technology customers.
• Determines the need for, prepares, and presents demonstrations infrastructure systems and products.
• Assists in the determination of customer needs for infrastructure products and systems.
• Provides server technical expertise on infrastructure projects or projects requested by the customer community.
• Responsible for new system implementations and system upgrades, including receiving and installation of server hardware and installation of Operating System software.
• Prepares customer cost estimates including initial purchase and lease costs, maintenance costs, supplied costs, as well as any other costs having an impact on either operating for capital budgets.
• Works with system vendors to resolve issues during a system installation or upgrade.
• Manages cloud based Infrastructure services such as M.S. O365, AWS, Cisco Meraki.
• Prepares internal use documentation and implementation instructions.
• Advanced Microsoft Active Directory management, design, and support.
• Provides training to internal IT staff regarding new systems or changes to current systems.
• Augments Systems Administrators with daily support duties and service desk incidents, request and on/off boarding of users.
• Acts as project leader on new projects and preventive maintenance projects.
• Investigation of emerging technologies and provide expertise to Management for feasibility of potential implementation into our infrastructure.
• Design infrastructure solutions where data and applications can be managed in a secure and reliable environment.
• Evaluation of new utilities to assist team by providing new tools to increase productivity, and provide better service to customers.
• Assists in the preparation of the Technical Services budget but submitting requirements for the next fiscal year.
• System Maintenance and Performance.
• Monitor network equipment & servers for health, disk space, security and overall performance, resolving issues that arise.
• Performs the installation, upgrading, and patching of all infrastructure supported network hardware and communications software products.
• Prioritizes, tests, and applies server software service packs and patches as needed in regards to security, functionality, and virus protection.
• Continuous review of Infrastructure Team processes and documentation. Updates current processes in order to keep systems running efficiently and up to date.
• Maintains a high degree of server engineering knowledge and overall computer expertise.
• Participates actively in interactions with applicable vendors regarding their products, services, and capabilities as occasions present themselves, as observed by Manager.
• Provide superior customer service.
• Participate in Infrastructure on-call rotation.
• Perform other duties as assigned.

REQUIRED QUALIFICATIONS

• 5+ years of equivalent IT experience

PREFERRED QUALIFICATIONS

• Bachelor's degree preferred
• Industry certifications such as CompTIA, Cisco, Microsoft, Azure/o365, AWS, and VMware
  
  

PHYSICAL REQUIREMENTS: L - Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly; requires occasional walking, standing or squatting.

PAY RANGE: $70,000.00 - $100,000.00

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

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