Infrastructure Specialist Associate/Infrastructure Specialist - SATech
University of Illinois

Infrastructure Specialist Associate/Infrastructure Specialist - SATech

Student Affairs Technology

Applications are now being accepted for Infrastructure position(s) with Student Affairs Technology at the University of Illinois, Urbana-Champaign.

Student Affairs Technology serves as the IT department for a variety of Student Affairs units on the campus to provide better efficiency, broader support, and operational resiliency, as well as create richer employment environment for the IT staff. We are seeking individuals with diverse backgrounds who can help create and foster communities that strive toward our vision. This includes supporting the academic mission of the University by developing environments conducive to student learning and academic success, respecting, appreciating, advocating for the diversity of our student population, and supporting the holistic development of all our students.

DETAILS for the INFRASTRUCTURE SPECIALIST ASSOCIATE

This position provides workstation and software support to Student Affairs units.

• Hardware and System Software
Installation and configuration of workstations, mobile devices, software.
Maintain patching, security, and other endpoint management of workstations and servers.
Assist with the maintenance of administrative infrastructure, including file, print, web, database servers, and specialized vendor applications.
Serve as a resource for major software version upgrades and replacing outdated technologies with new and current technologies.
• Support
Provide assistance to help desk operations by providing application and desktop support to customer
Work within defined policies and procedures to solve user or system problems, including those that require solutions with originality and/or ingenuity
Identify problems to be solved, and escalates appropriately.
Complete most work with limited supervision, appropriately judging when to seek assistance or guidance from subject experts or management.
• Other Duties
Assume appropriate related additional duties to further the mission of the unit.

Requirements for the Infrastructure Specialist Associate:

High school diploma or equivalent.
Two (2) years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows: 30 semester hours equals one (1) year, Associate's Degree (60 semester hours) equals eighteen (18) months, 90 semester hours equals two (2) years, Bachelor's Degree (120 semester hours) equals three (3) years).
Demonstrated experience providing application and/or desktop support to end users.
Demonstrated experience troubleshooting Windows workstation operating systems, applications, and hardware.

Preferred Qualification for Infrastructure Specialist Associate:

Bachelor's degree or higher in information technology or computer science.
Experience using tools and resources to optimize the delivery of technology services to the end user, such as with endpoint management, imaging, or centralized solutions.
Experience in the use of Microsoft Active Directory, including group and object management, policy tasks, access control and authorization. Experience in a higher education environment.
Experience supporting essential network services (DNS, DHCP, and/or VPNs) and diagnosing network problems.
Experience supporting mobile technology platforms (Examples: tablets, iPads, smartphones).
Experience supporting retail technology systems, point of sale, or payment card processing equipment.
Experience supporting healthcare information technology, electronic health record systems, laboratory information systems, picture archiving and communications systems, and or pharmacy systems.
CompTIA A+ Certification, Help Desk Institute Support Center Analyst Certification, or similar.
Equivalent Microsoft certification to MCSE

Knowledge, Skills and Abilities:

Ability to work in a collaborative and diverse team environment.
Ability to solve complex technical problems, utilize good organizational skills, and comfortable managing multiple priorities.
Excellent written and verbal communication skills to a variety of audiences (management, peers, users, and vendors).

Additional Physical Demands for Infrastructure Specialist Associate position include:

The majority of work will be within an office work environment, however visits to other campus locations can be expected.
Work can involve lifting and moving equipment, media, and peripherals approximating 30-35 pounds. Position involves accessing all areas of the building.
This position is eligible for in-person or hybrid work arrangement.

DETAILS for the INFRASTRUCTURE SPECIALIST:

This position provides workstation, server, application, and systems support to units within Student Affairs.

• Hardware and System Software
Serve as technology consultants and innovators for Student Services staff and departments
Install and configure workstations, servers, and mobile devices.
Maintain patching, security, and other endpoint management of workstations and servers. Maintain critical administrative infrastructure, including file, print, web, database servers, and specialized vendor applications
Implement migration plans for major software version upgrades and replace outdated technologies with new and current technologies.
• Support
Provide assistance to help desk operations by providing application and desktop support to customers.
Document policies and procedures as necessary.
Support unit needs using campus resources such as telephone and email.
Works within defined policies and procedures to solve user or system problems, including those that require solutions with originality and/or ingenuity.
Identifies problems to be solved, and escalates appropriately.
• Security
Implement system and security best practices.
• Application Administration
Participate and support software development projects, from conception through testing, implementation, and documentation.
• Other Duties
Assume appropriate related additional duties to further the mission of the unit.
Complete assigned individual projects with duration of 2-6 months.
Completes some work with limited supervision, appropriately judging when to seek assistance or guidance from subject experts or management.

Requirements for the Infrastructure Specialist:

• High school diploma or equivalent.
• Five (5) years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows: 30 semester hours equals one (1) year, Associate's Degree (60 semester hours) equals eighteen (18) months, 90 semester hours equals two (2) years, Bachelor's Degree (120 semester hours) equals three (3) years).
• Demonstrated experience providing application and desktop support to end users.
• Demonstrated experience troubleshooting Windows workstation operating systems, applications and hardware.
• Demonstrated experience in the use of Microsoft Active Directory, including group and object management, policy tasks, access control and authorization.
• Demonstrated experience using tools and resources to optimize the delivery of technology services to the end user, such as with endpoint management, imaging, or centralized solutions.
• Demonstrated experience maintaining security best practices.
• Demonstrated experience supporting essential network services (DNS, DHCP, and/or VPNs) and diagnosing network problems.
• Demonstrated experience troubleshooting Windows server operating systems, applications, and hardware.

Preferred Qualification for Infrastructure Specialist:

Bachelor's degree or higher in information technology or computer science.
Experience with Apple OS and iOS in an enterprise environment.
Experience with Linux, Apache, MySQL, PHP (LAMP) servers and services.
Experience administering MS SQL Server and IIS webservers.
Experience with server, desktop or application virtualization and SAN infrastructure. Experience with cloud storage, local storage, or backup systems.
Experience supporting mobile technology platforms (examples: tablets, iPads, smartphones).
Experience in a higher education environment.
Experience supporting retail technology systems, point of sale, or payment card processing equipment.
Experience supporting healthcare information technology, electronic health record systems, laboratory information systems, picture archiving and communications systems, and or pharmacy systems.
CompTIA A+ Certification, Help Desk Institute Support Center Analyst Certification, or similar.
Equivalent Microsoft certification to MCSE.

Knowledge, Skills and Abilities:

Ability to work in a collaborative team environment.
Ability to solve complex technical problems, utilize good organizational skills, and comfortable managing multiple priorities.
Excellent written and verbal communication skills to a variety of audiences (management, peers, users, and vendors), as well as the ability to draft proposals and documentation.

Additional Physical Demands for Infrastructure Specialist position include:

The majority of work will be within an office work environment, however visits to other campus locations can be expected.
Installation of server and workstation hardware involves frequent lifting and moving equipment, media, and peripherals weighing approximately 35-40 pounds.
Position involves accessing all areas of the building.
May require emergency response or maintenance work outside of normal working hours.
This position is eligible for in-person and hybrid work environments.

Appointment Information

This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after 10/4/2024. The budgeted salary range for the Infrastructure Specialist Associate position is $55,000 - $65,000 per year and for Infrastructure Specialist is $62,000 - $72,000 per year. This position is eligible for a hybrid work schedule (remote work and in-person work in Urbana-Champaign each week). Sponsorship for Work authorization is not available for this position now or in the future.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx .

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on 9/23/2024. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact iustaffdevelopment@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify .

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal , or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu .

Requisition ID: 1026625
Job Category: Technical
Apply at: https://jobs.illinois.edu