IT Field Support Technician
Keystone Cooperative

Job Description

Position Overview: The IT Field Support Technician will provide technical support to employees and customers who experience technology related issues and are unable to solve those issue on their own. Support may occur onsite at facility locations or remotely depending on the given issue. The Technician is responsible for deployment of network technology in their assigned area as well as the deployment and recovery of IT assets in support of employee onboarding and offboarding. This role will be well versed with troubleshooting issues pertaining to hardware, software, and network infrastructure and will also include remediation of end user device vulnerabilities.

Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Install, modify, and repair computer hardware and software components.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Conduct regular maintenance and updates to ensure system security and stability.
• Set up and configure new equipment, including desktops, laptops, and peripherals.
• Maintain accurate records of IT inventory and equipment.
• Collaborate with IT teams to ensure efficient operation of systems and networks.
• Implement and enforce IT policies and procedures to ensure compliance and security.
• Offer basic training to end-users on new technologies and software applications.
• Perform other related duties as assigned

Skills and Qualifications:

• Proficient understanding of computer software and hardware, including desktop computers, laptops, network devices, and peripherals
• Basic knowledge of networking principles and protocols.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Ability to work independently and in a team environment.
• Familiarity with Windows operating systems, Microsoft Office 365, and iOS devices.
• Relevant certifications such as CompTIA A+ and Network+ are a plus.

Education and Experience:

• Associate degree in Information Technology. Computer Science, or related field, or equivalent experience preferred.

• At least one year of experience in customer technical support highly preferred

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 50 pounds at times
• Travel as needed (approximately 60%)

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