IT Operations Manager
Computer World Services (CWS)Corporation

Job Description

We are seeking a well-rounded and experienced IT Operations Manager to support our location at Langley AFB. Your primary responsibility will be to foster a culture of contractual excellence, employee development, and retention. You will ensure resources are aligned to meet customer and government objectives, provide input for contractual deliverables, and support business development efforts. This position requires strong leadership, technical expertise, and excellent verbal and written communication skills to interface effectively with our customers and government leadership. This role is perfect for a strategic thinker who is passionate about people, promoting excellence, and maximizing available resources.

Key Tasks and Responsibilities

• Oversee daily IT operations to ensure systems and networks function smoothly and efficiently.

• Identify high-potential employees, screen candidates, conduct interviews, and build high-performing teams by selecting and promoting individuals who align with technical requirements, contractual objectives, and organizational culture.

• Fostering a culture of continuous learning and growth while holding each individual contributor to consistent performance standards.

• Engage in the community to identify candidate resource pools and look for talented people outside of the traditional job search engines.

• Develop and implement professional development plans to enhance team members' skills and career progression including knowledge-sharing sessions, workshops, and training programs to keep the team updated with emerging technologies and industry best practices.

• Conduct and oversee regular performance reviews, provide constructive feedback and identify training opportunities.

• Oversee scheduling and timecard management to ensure accurate tracking of work hours and shift coverage.

• Ensure all contractual deliverables for assigned technical disciplines are met on time and in compliance with Contract Data Requirements List (CDRL).

• Engage with senior leadership to align IT initiatives with overall organizational strategy and business objectives.

• Support business development opportunities by identifying IT solutions that drive growth, efficiency, and innovation.

• Ensure compliance with security protocols, data privacy regulations, and company policies.

• Plan and coordinate IT infrastructure upgrades, maintenance, and enhancements.

• Interface with government leadership to track their needs and ensure resources are aligned to help them achieve their strategic objectives.

Education & Experience

• Requires a bachelor's degree or its equivalent, and 15+ years of general IT experience and 5 years of those being in a leadership position.

• Experience in IT operations management, contract management, or project management with teams of 40+, preferably supporting the DOD.

• Strong leadership and team management skills, with experience leading geographically separated teams.

• Strong verbal and written communication skills to engage with both internal and external stakeholders.

• Experience managing contractual deliverables.

• Broad understanding of IT infrastructure, system administration, virtualization, and client protection.

• Ability to mentor and develop employees, supporting their growth and career progression.

Certifications

Required:

• Security+ or other qualifying DOD 8570 IATII certification.
• If a candidate does not have technical certifications, one or more may be identified to accomplish within 120 Days.

Desired:

• Microsoft MCSA or MCSE 2012 or newer

• CCNA / CCNP

• Palo Alto PCNSA

• VMWARE VCTA/VCP

• PMP

Security Clearance

• Secret clearance, or the ability to obtain an Interim Secret clearance prior to starting.

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

• The primary shift for this position is Monday - Friday day shift; however, this is a 24/7/365 mission, and the nature of this role may require flexibility based on operational requirements.

• Certification requirements are subject to change at the government's direction. If this occurs you will have 120 days to become compliant.