Liaison: Enrollment and Advising
Pima Community College

Pima Community College
Pima Community College Named Top University/College Employer in Arizona

Position Title: Liaison: Enrollment and Advising

Department: Desert Vista Campus

Starting Rate: Band 5 - $52,500 - $59,700

Benefits: Summary

Closed Date: November 18, 2024, 5:00 PM Arizona Time

Position Summary:

The Enrollment & Advising Liaison serves as the campus liaison between the Student Services Enrollment Advising, and other departments. Solves and identifies systemic issues for enrollment. Assigns student enrollment cases to enrollment staff. Serves as campus lead for reviewing and processing student enrollment cases. May serve as lead for monitoring work and staff schedules. This position differs from the Student Affairs Supervisor who provides direct and continual oversight of all student services center staff and all student services center functions and who directly supervises and evaluates staff.

The work schedule for this position is flexible and may include working evenings and weekends.

Duties and Responsibilities:

• Serves as liaison between Student Affairs Supervisor, and Enrollment Advisors. Identifies issues independently to make decisions and problem-solve cases impacting student enrollment
• Assists with the development, implementation, evaluation, facilitation, and oversight of student services program goals, objectives, and activities
• Coordinates staff workload: may assist with prioritizing and assigning work; ensuring staff is trained. Assigns weekly staff schedule and adjusts as needed based on staff annual/sick leave
• Provides direct service to students via email, phone, and video chat regarding the enrollment funnel which includes: admission, placements, course registration, academic programs, and college policies, and procedures
• Provides academic advising and caseload management for student caseload of Undeclared and Undecided students
• Responds to requests for Information in an assigned program area from faculty, staff, students, businesses, agencies, local schools, and the community
• Provides support for staff on processes and procedures. Ensures compliance with departmental and college policies and procedures
• Maintain confidentially and ensure protected information is kept secure in accordance with policies and applicable regulations
• Maintains positive working relationships with college business partners such as Financial Aid, Accounts Receivable Services, Registrar, Outreach/Recruiters, Information Technology Services, Curriculum and Quality Improvement, and any other assigned department
• Acts as primary liaison with third-party community and employer partnerships
• Provides support for staff in the absence of a department supervisor
• Performs all other duties and responsibilities as assigned or directed by the supervisor.

Job Requirements:

• Bachelor's degree in a closely related field of study required and
• One to three years of related experience

or

• An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above

Preferred:

• Three to five years of related experience

The ideal candidate will have the following knowledge, skills and abilities:

• Knowledge of regulatory compliance principles and practices as well as District policies and procedures
• Knowledge of Student Affairs administrative procedures and practices
• Knowledge of internal and external customer service principles and practices
• Skill in effective communication (both written and oral)
• Skill in problem-solving
• Skill in project management principles, processes, and techniques
• Ability to develop and maintain effective and positive working relationships
• Ability to operate relevant equipment required to complete assigned responsibilities for the position

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