Library Paraprofessional I
University of West Georgia

Job Title: Library Paraprofessional I
Location: UWG Recruiting Location
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 279603
About Us

Since 1906, the University of West Georgia (UWG) has been home to those who seek a transformative college experience. UWG is a leading residential, doctoral comprehensive university that offers a broad undergraduate and graduate curriculum based on a liberal arts foundation.Nestled among the pines on a picturesque 645 acres is the University of West Georgia- a hidden gem approximately 40 miles west of Atlanta. Serving approximately 13,000 students, and offering more than 100 programs, UWG is committed to advancing innovative academic programs and a student-centered business model. Perennially ranked by U.S. News & World Report, the Princeton Review, and Colleges of Distinction as a top national university, West Georgia offers 86 fields of study, including business, computing, nursing, education, STEM, communication and digital media, social sciences, and the fine and performing arts. UWG generates a regional economic impact of more than $650 million annually and provides a safe, quality, and affordable university experience that connects students to post-graduate career and leadership opportunities. UWG has been recognized by the Carnegie Foundation for its institutional commitment to community engagement through teaching, research and creative activities, and public service. West Georgia is one of only 119 U.S. colleges and universities to receive the elective classification in 2020 and is among only 359 institutions nationally. Dedicated to creating a first-choice university for students, alumni, employees, and communities, UWG seeks employees who will advance and support the University's mission of fulfilling the talent needs of western Georgia and the Atlanta metropolitan area, while contributing to the social, cultural, and economic development of the region and state.

Living in Carrollton, "The City of Dreams," offers the advantages of city life with a small-town vibe. This progressive community with Southern flair offers plenty of shopping, restaurants, nightlife opportunities, and cultural events. Named a City of Excellence in Georgia and listed as one of the 50 Best Small Southern Towns, Carrollton is the cultural, educational, health care, and commercial center for the west Georgia region.

At the heart of Carrollton is its historic downtown and Adamson Square lined with shops, galleries, and restaurants. Each season offers unique local events and opportunities for year-round recreation. Outdoor activities abound through award-winning spaces, including an 18-mile paved walking and biking Greenbelt trail that encircles the city and passes through the UWG campus.

The city embraces the University's students, faculty, and staff, and welcomes the diversity UWG brings to the community.

Invested in education with highly rated city and county K-12 systems, both city and county public school graduation rates are 90% and above and rank among the top in the nation by U.S. News & World Report.

Job Summary

This is a full-time, benefited position that provides direct customer assistance at the library's front desk. The Library Paraprofessional I will be responsible for trouble-shooting issues pertaining to equipment, technology, and customer accounts using established policies and procedures. The position performs public services in a wide variety of general library tasks and works closely with a team. Some of the typical tasks include: preparing library for opening/closing; checking materials in/out using a computer and specialized software; greeting and directing patrons to various locations; locating materials; answering the phone; using a computer to provide information to the public; explaining how to use Galileo and the library catalog; receiving and resolving complaints or referring to a supervisor; collecting and recording fines/fees; assisting with and/or leading special projects; attending staff meetings and contributing to library committees. Reports directly to a shift supervisor. Contributes to training and supervision of Circulation Student Assistants. Must become familiar with and apply complex policies and procedures to a wide-variety of situations.

Responsibilities

1 - 70
Utilize specialized knowledge of the Library's ILS (Alma) and BANNER, works as part of a team which represents the public face of the Library as personalized assistance is provided to students, faculty, staff and members of the local community. Identify and locate materials within the Library, both physical and digital; edit database records; manage financial transactions; interpret and apply policy; create accurate records of loaned materials; diplomatically negotiate with disgruntled users; interface with other units of the University (such as Public Safety, Auxiliary Services, ITS, academic departments, etc.); evaluate materials for disposal or repair; provide information about other campus services and events; manage the return of materials to storage with high levels of accuracy; assist in development of departmental policies and procedures, etc.

2 - 15
IntraLibrary Lending: Retrieves materials requested for loan to other USG libraries via the GIL Express System; processes materials for shipping; trains faculty and students in the use of the system and interfaces with other libraries in the University System in order to resolve problems.

3 - 5
Professional Growth: Takes initiative for self-education in library issues related to the job through reading, attendance at available conferences/seminars/workshops, etc.; may engage in formal study designed to upgrade skills and knowledge needed in order to perform at the highest possible professional level.

4 - 5
Student Worker Management: Helps train, supervise, and discipline Circulation student workers.

5 - 5
Service to the Institution: serves on Campus and Library committees when possible; participates in special events in the Library as needed; assists other library or campus employees as needed.

Required Qualifications

Other Required Qualifications
Bachelor's degree, at least one year of customer service experience, strong written and verbal communication skills, working knowledge of MS Office products, intercultural competency, friendly attitude, ability to work under pressure and manage challenging customer service situations, excellent attention to detail, thoroughness, and accuracy.

Preferred Qualifications

Additional Preferred Qualifications
At least one year's worth of library experience or library degree in progress/completed, experience with an ILS (Alma, Voyager, etc.), experience with Banner, working knowledge of collaboration software like Google Drive, understands library classification, intermediate to advanced computer skills and ability to use standard business equipment.

Proposed Salary

Salary is commensurate with experience.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of West Georgia as determined by the University of West Georgia in its sole discretion; confirmation of the credentials and employment history reflected in your application materials, reference checks; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

The University of West Georgia is an equal employment, equal access, and equal educational opportunity, and affirmative action institution. It is the policy of the University of West Georgia to recruit, hire, train, promote, and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity, or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50)

Other Information

The mission of the University of West Georgia is to enable students, faculty, and staff to realize their full potential through academic engagement, supportive services, professional development, and a caring, student-centered community. The institutional mission and daily operation of the University of West Georgia are guided by our values that support our vision to be the best place to work, learn, and succeed: ACHIEVEMENT, CARING, COLLABORATION, INCLUSIVENESS, INNOVATION, INTEGRITY, SUSTAINABILITY, and WISDOM.

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