MA/LPN- Internal Medicine
Billings Clinic

Under general supervision, assists in the delivery of patient care/treatment and provides clerical and administrative support. Works collaboratively with the Physician, Non-Physician Provider, RN and other departmental personnel to meet the physical, psychosocial, educational, and spiritual needs of the patient and family.

Essential Job Functions
• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements.
• Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Prepares room, equipment and supplies as dictated by a particular examination, patient's needs, and Billings Clinic exam and procedure room cleaning guidelines.
• Assists with scheduling admissions, appointments, diagnostic tests, treatments, procedures, and surgery. May assist with registration and/or collection of co-pays.
• Screens incoming telephone calls for appropriate referrals to nurse, physician and/or non-physician provider.
• Orders and maintains clinical and office supplies and equipment as directed.
• Maintains patient files, records and other information. Adheres to confidentiality requirements.
• Compiles statistical data for reports as directed.
• Attends required meetings and participates in committees as requested.
• Receives and prepares patient for examination and treatment as directed. Obtains and records history and vital signs. May assist in preparing for minor procedures and physical exams. Charts and documents in medical record. Collects laboratory specimens as needed.
• Cleans and disinfects equipment per Billings Clinic sterile processing guidelines.
• Administers influenza vaccine, pneumococcal vaccines, and Td/TDAP to patients age 18 or older.
• Provides instruction to patients as directed by physician, non-physician provider or documented in policies and procedures.
• Performs all other duties as assigned or as needed to meet the needs of the department/organization.
• Additional Essential Functions for Level II and III - Refer to Department Grid
• Assists physicians and non-physician providers in preparing for minor procedures and physical exams.
• Performs minor procedures to include but not limited to stitch and staple removal, application of dressings, ear lavage, splints and casts, etc.
• Administers medications and immunizations according to department approved grid and guidelines; once department requirements and required training have been met.
• Additional Essential Functions for Level III - Refer to Department Grid
• Administers medications and immunizations according to department approved grid and guidelines, which may include pediatric patients; once department requirements have been met.
• Required to assist in 3 medical assistant training events per year (could be less if organizational needs change and also depends on amount of medical assistants in department).*
• Required to precept with a minimum of 5 externs per year (could be less if organizational needs change and also depends on amount of medical assistants in department).*
• May perform advanced skills for department if all training has been completed and competency achieved (please refer to department specific grid).
• Point of Care Testing Trainer or Specialized Training specific to department; i.e. Wound Vac, Vein Procedures
• Additional essential Functions for Level IV - Refer to Department Grid
• Administers medications same as previous levels specific to department grid and guidelines and additional injections as indicated on department specific grid. (Patient Care; Patient Care, Injections)
• Health coaching , Clinic Float, Training Lead, Yellow Belt
• Participates in maintaining and/or building training modules using evidence based best practice for medical assistants
• Assisting with process improvements as related to the clinical setting.
• Proficient in basic patient care and treatment, planning and evaluating according to job description and MA level
• Competent to perform routine, non-complex aspects of patient care, treatments and procedures
• Safe pharmaceutical handling requirements and guidelines
• Application of personal protective equipment (PPE) for patient and staff safety
• Computer applications
• Refer to Department Grid specific to Level I
• Analytical skills necessary to understand a variety of basic and/or routine problem scenarios associated with patient care
• Refers more difficult problems to higher level medical assistant, nurse, supervisor or appropriate health care provider
• Practices according to Billings Clinic MA job description, guidelines and physician judgment
• Work is performed under the direct supervision of a physician
• Work is performed independently in accordance with assigned schedules and operating procedures
• Assumes responsibility for the follow-up of problem scenarios and coordinates appropriately with other MA, LPN, RN, physician and/or non-physician provider
• Expected to prioritize all aspects of job performance
• Demonstrates personal accountability in all facets of role responsibilities
• Interpersonal skills which enable the incumbent to appropriately respond to a variety of patient/family requests and inquiries, to respond to inquiries from physicians, nursing staff and other health care providers, and to check for understanding, allay apprehension and enlist cooperation of the patient
• Ability to utilize and apply PSE skills
• Service Recovery
• Communication with patient on expectations, e.g. being late for scheduled appointment, wait times
• Able to assist with patient service assistance needs as necessary and provide service recovery, e.g. coffee cards, lunch, gas cards
• Work with leadership on service recovery as needed
• Medical Terminology (available through LMS)
• Process Improvement / Quality Assurance /Risk Management
• Adheres to patient safety goals and standards
• Participates in Process Improvement or Risk related activities within the department
• Participates in the financial viability of Billings Clinic by ensuring appropriate ensuring appropriate utilization of supplies and equipment and maximizing the flow of patients to maximize effective utilization of the physician's/non-physician provider's time
• On-Call Responsibility
• Basic laboratory specimen handling and processing (urinalysis, blood sugars, etc.)
• Safe pharmaceutical handling requirements and guidelines
• Demonstrate phlebotomy skills if relevant to area. Cross-trained to assist physician and/or non-physician provider with procedures
• Administer Level I approved medications after completion of appropriate pharmaceutical courses, along with Billings Clinic injection class for Influenza, Pneumococcal, Td/TDAP