Manager, Capital Project Support & Compliance
American Water

Requisition ID: 107037

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People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.

Primary Role

The Manager, Capital Project Support & Compliance, is responsible for translating the policies and procedures governing our capital project delivery process into applicable technical controls and workflows to ensure compliance and mitigate risk. They will serve as the Business Owner of the PMIS application (eBuilder) and other applicable capital program/project business applications used in the delivery of the capital program. This position is responsible for serving as the liaison between the system users and the IT function on application enhancements and modifications as needed. It will also be responsible for ensuring Project Management Information System (PMIS) users and other key stakeholders within the engineering function have the appropriate training and support to efficiently deliver capital projects using the established business systems and following best practices. Their team will establish the standards, workflows, and testing requirements for the state engineering teams to act as the first line of defense for capital project delivery compliance; and establish a corporate-led second line of defense to ensure effective governance.

#LI-DM1

Key Accountabilities

• Lead the Capital Project Support & Compliance team within the corporate engineering function
• Ensure resources aligned to provide user support and training to engineering project managers across the enterprise utilizing our PMIS system and other applicable capital program/project business applications
• Through their team, establish appropriate project management controls to comply with the applicable policies and procedures of the Company. Develop and maintain AW specific support documentation. Work with the state project delivery teams to implement effective governance as the first line of defense.
• Develop the necessary monitoring and testing requirements to establish a corporate-led second line of defense to ensure effective capital project delivery governance.
• Provide leadership for the centralized PMIS (eBuilder) administration and support resources. Develop the application business needs and define the necessary workflows to ensure the PMIS system and other applicable capital program business applications used by the project/program management teams and other key stakeholders align with the established controls. Work with IT and 3rd party application support resources (as applicable) to enhance the Company's business applications as needed. Ensure appropriate adoption, implementation, and change management activities associated with any PMIS or other applicable capital business application changes and/or enhancements.
• Through their team, develop and implement project management best practices, including change management, tracking and results reporting, and driving capital efficiency through effective project management.
• Meet regularly with partners and associated teams to review current / past performance metrics.
• Provide clear and transparent feedback to IT peers, senior leadership, and business teams.
• Cultivate a customer-forces orientation across all team members and peer teams.

Knowledge/Skills

• Excellent written and verbal communication skills (e.g., fluency in report writing and presentations).
• Effective people management skills (e.g., planning, organizing, recruiting, controlling, and leading individual staff and teams).
• Effective interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting)
• Strong project management skills (e.g. planning, organizing, directing, monitoring and reporting on project activities, managing concurrent projects).
• Leadership presence (e.g., ability to deal effectively and maintain collaborative relationships with Company senior management and other key stakeholders).
• Ability to be both visionary and strategic in thinking, as well as tactical in executing training strategies while anticipating and considering how the business may be impacted by training initiatives.
• Strong knowledge of e-Builder or related PMIS tools.
• Working knowledge of construction industry including methodology, terminology, workflow/paper flow of planning, design, and construction activities, as well as demonstrated knowledge of contract documents and specifications.
• Intermediate level experience with computerized systems, database management and spreadsheet and word-processing programs to manipulate data and create reports.
• Strong knowledge of computer software such as MS Word, Excel and Outlook.

Experience/Education

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Accounting, Business or related field of Engineering or Project Management.
• Equivalent role related work experience in lieu of a degree will be considered.
• 10 years overall experience with Information Technology / Information Systems
• 6-8 years functional / technical experience with PMIS enterprise systems
• 5 years' experience leading an applications support & controls team
• Successful experience with implementing strategy across an organization

Travel Requirements

Periodic travel with overnight stays as required; generally, less than 10% of total time is anticipated away from office

Work Environment

• Primarily office environment with occasional local / overnight work in the field.

Competencies

Prioritizes & Role Models Safety

Plans, Aligns, & Directs

Self-Awareness

Decision Quality

Develops Talent

Drives Engagement

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Nearest Major Market: Philadelphia

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