Manager of Digital Projects (IT Project Management Specialist)
Indiana University

Department

VP COMMUNICATIONS & MARKETING (UA-VPCM-IUBLA)

Job Summary

Indiana University's Communications & Marketing organization is seeking a highly motivated and skilled Manager of Digital Projects to lead large-scale web and digital marketing technology initiatives that drive innovation and impact. This role offers the unique opportunity to collaborate closely with experts in University Information Technology Services and other campus partners, bringing complex, enterprise-level projects to life. If you are passionate about managing transformative projects in a collaborative and fast-paced setting, we'd love to hear from you!

Department-Specific Responsibilities

• Oversees the planning, execution, and delivery of large, multi-disciplinary web and digital marketing technology projects, ensuring they are completed on time, within scope, and within budget.
• Coordinates with various teams including CX, CRM, web development, marketing, and communications to ensure alignment and effective resource utilization.
• Serves as the primary point of contact for internal and external stakeholders, providing regular updates on project status, risks, and issues.
• Allocates and manages project resources efficiently, balancing workload across multiple simultaneous projects.
• Identifies potential project risks and develops mitigation strategies to address them proactively.
• Ensures that all deliverables meet the required standards of quality before they are delivered to stakeholders.
• Maintains comprehensive project documentation, including project plans, timelines, status reports, and post-project evaluations.
• Tracks and manages project budgets, ensuring that projects are delivered within financial constraints.
• Evaluates and improves project management processes to increase efficiency and effectiveness.
• Oversees and manages relationships with external vendors, ensuring that their deliverables align with project requirements.
• Guides cross-functional teams without direct supervisory authority by clearly articulating needs, setting expectations, and ensuring alignment to achieve shared goals.

General Responsibilities

• Leads planning and implementation of complex IT projects involving university staff from different teams and external partners on interrelated project tasks.
• Designs, creates, executes, and manages advanced project work plans and work-flow documents; establishes project timelines and revises as appropriate to meet changing needs and requirements.
• Manages budget and monitors progress of projects at highest levels to ensure that quality and cost constraints are met.
• Reports and documents project milestones to share with leaders, stakeholders, and/or project partners.
• Makes recommendations to leadership to improve project management approaches and processes.
• Researches and stays up-to-date with IT project management best practices, approaches, and trends.
• Creates and fosters relationships with key project stakeholders and service owners to ensure functional user expectations and requirements are articulated and integrated.
• Often provides guidance and support to less experienced peers.

Qualifications

EDUCATION

Required

• Bachelor's degree in related field

WORK EXPERIENCE

Required

• 5 years technical project management experience

Preferred

• 2 years of experience managing large-scale, enterprise web projects and digital marketing technology implementations
• Experience in higher education

LICENSES AND CERTIFICATES

Preferred

• PMP Project Management Professional Certification upon date of hire

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure
• Possesses a high degree of initiative
• Ability to influence internal and/or external constituents

Preferred

• Strong understanding of project management methodologies (Agile, Waterfall) and tools (e.g., ClickUp, ServiceNow, Jira, Trello)
• Proven ability to execute and implement complex, enterprise-level web projects and digital marketing technology solutions from planning through delivery
• Ability to clearly convey complex information to stakeholders at all levels
• Exceptional organizational abilities, with a keen eye for detail and the capacity to manage multiple projects in a dynamic environemnt simultaneously
• Familiarity with digital marketing tools and platforms, including CX, CRM systems, CMS platforms, email marketing, and SMS tools
• Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing project challenges
• Demonstrated ability to lead cross-functional/multi-disciplinary teams and drive projects to successful completion
• Experience managing project budgets and resources effectively

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana OR Indianapolis, Indiana

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Advanced

FLSA: Exempt

Job Function: Information Technology

Job Family: IT Project Management

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

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Telephone: 812-856-1234

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