Medical Assistant II (Full-time/Cody)
Billings Clinic

Under general supervision, assists in the delivery of patient care/treatment and provides clerical and administrative support. Works collaboratively with the Physician, Advanced Practice Providers (APPs), RN, LPN, and other departmental personnel to meet the physical, psychosocial, educational, and spiritual needs of the patient and family.

Essential Job Functions

• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental, and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Prepares room, equipment and supplies as dictated by a particular examination, patient's needs, and Billings Clinic exam and procedure room cleaning guidelines.
• Assists with patient scheduling of appointments, diagnostic tests, treatments, procedures, and surgery. May assist with registration and/or collection of co-pays.
• Screens incoming telephone calls for appropriate referrals to nurse, physician and/or APP.
• Orders and maintains clinical and office supplies and equipment as directed.
• Maintains patient files, records, and other information. Adheres to confidentiality requirements.
• Compiles statistical data for reports as directed.
• Attends required meetings and participates in committees as requested.
• Receives and prepares patient for examination and treatment as directed. Obtains and records history and vital signs. May assist in preparing for minor procedures and physical exams. Charts and documents in medical record. Collects and appropriately labels laboratory specimens as needed per organization and department standards.
• Cleans and disinfects equipment per Billings Clinic infection control guidelines.
• May administer various vaccines per department standards/needs and individual employee leveling grid.
•Provides instruction to patients as directed by physician, APP or as documented in department policies and procedures.
• Performs all other duties as assigned or as needed to meet the needs of the department/organization.
• May assist physicians and APPs in preparing for minor procedures and physical exams.
• Administers medications according to department approved grid and guidelines; once department requirements and required training have been met.
• May perform patient care tasks to include but not limited to stitch and staple removal, application of dressings, ear lavage, splints, and casts, etc. after demonstrated competency.

Minimum Qualifications

Education

• High school diploma or equivalent

Additional Qualifications

REQUIREMENTS - LEVEL I (see specifics in attached chart)

• Required to obtain certification or registration within fifteen (15) months of hire through organizations approved by Billings Clinic.
• If coming from a medical assisting program or if they have greater than two years Medical Assistant experience, they may be eligible to test after six-month probationary period.
• No current disciplinary actions.
• Completion of the following classes:
• Personal Accountability - within first six months
• What is Operational Excellence One - within first year of employment
• Successful completion of department orientation, skills competencies specific to department
• Completion of 54 LMS modules within six (6) months of hire (proof of completion of college medical terminology with a C or better; may be used in lieu of modules)
• Departments requiring basic IM injections must complete above requirements, CDC modules, injection class, and department skills competency. Along with department manager and physician approval.
• Completion of all department requirements and competencies for a Level 1.
• Will refer more difficult problems to higher level medical assistant, nurse, supervisor or appropriate health care provider.
• Work with leadership on Service Recovery as needed

ADDITIONAL QUALIFICATIONS LEVEL II (all requirements for Level I)

• Prior to leveling up Director of Clinical Practice will verify that all requirements for next level have been met.
• Approval of Department Manager and Supervising Physician.
• No current disciplinary actions.
• A minimum of six months as a level 1
• Certified/Registered Medical Assistant required
• Completion of all department requirements and competencies for a Level I.
• Ability to deal with difficult situations in a mature and professional manner
• Acts as a role model in the ability to utilize and apply Personal Service Excellence (PSE) skills
• Analytical skills necessary to resolve non-routine problems including scheduling, registration, and prioritization.
• Demonstrates personal accountability in all facets of role responsibilities.
• Adheres to patient safety goals and standards
• The following criteria could result in employee moving to a lower level and a reduction in pay:
• Department transfers with different unit specific requirements/training.
• Department transfers to areas with limited levels.
• Failure to maintain requirements of certification or registrations.
• Failure to maintain requirements and expectations of a Level II.