Medical Interpreter WMCG - Interpretation Services - Day
Wellstar Health Systems

Facility: Wellstar MCG Health

Job Summary:

Facilitates understanding in communication between healthcare providers and individuals speaking different languages and of different cultures. Musthavehighlevelofculturalcompetence andsensitivitytomeaningandrapidprocessingof two languages. This work environment is one of collaboration, high energy, and mutual support. The atmosphere requirescompassion,responsiveness, andhighquality inall interactions andactivities. Each member ofthisdepartment is expected to be a team player, self-motivated, and committed to respectful, honest, and open communication.

Essential Functions:

1. Facilitates communication between healthcare providers and limited-English speaking or non-English

speaking patients in accurate and timely manner. Provides efficient medical interpretation services for

patients, families and staff. Assesses patient/family comprehension of "informed consent" as needed. Advises physician/patient care staff of need for clarification. Arranges interpretation for all languages for patients and families through language line/other resources.

2. Serves as cultural consultant to staff and as advocate for non-English speaking patients/families. Assesses and monitors patient understandings of information conveyed and keeps physicians/nurses informed as to

level of that understanding. Suggests referrals to medical staff, clinical social workers, patient advocate staff, chaplains and ancillary staff.

3. Responds to phone calls from non-English speaking callers and triages and orients caller for proper assistance inside or outside health system. Maintains/reports on-time statistical data for continued

monitoring and enhancement of services. Ensures access to hospital resources for non-English speaking patients and their families.

4. Provides education on Interpretation Services to include CLAS standards and working with trained interpreters. Conducts in-services and consultations relating to medical interpretation/translation, health

cultural practice or pertinent issues with medical and healthcare staff personnel, and appropriate hospital departments or committees.

5. Exemplifies Patient/Family Centered Care culture: Demonstrates dignity and respect for patient and family knowledge, values, beliefs and cultural background in the planning and delivery of care. Provides

information sharing, ensuring patients and families receive timely, complete, and accurate information in order to effectively participate in care and decision-making. Encourages patient and family participation in care and decision-making at the level they choose. Promotes collaboration with patient.

Required Education and Skills:

Bachelors Degree and Bilingual in Spanish or another language

Multilingual preferred

Required Specialized Training/Certifications:

Completion of minimum 40 hours of healthcareinterpretingtrainingorobtained within one year of employment

CCHIor NBCMI, preferred