Messaging and Collaboration Administrator - Intermediate
Computer World Services (CWS)Corporation

Job Description

A successful Messaging and Collaboration Administrator candidate will have:

*A solid understanding of exchange services management in a hybrid on-prem and cloud environment

*Experience with Mail Flow, Disaster Recovery, Managed Availability, Messaging Policies, Compliance, Configuring Reporting & Logging, Mailbox migrations both on prem and cloud, and a deep understanding of SMTP.

The ideal candidate will have:

*Experience with on-prem and cloud tools to include active directory, azure active directory, Cloud Exchange Admin Center (EAC), Microsoft Entra Identity, MFCMapi, MS Purview, M365 Defender, and PowerShell scripting and remedy ticketing system.

*A strong troubleshooting background with the ability to assist with troubleshooting complex problems and issues with little to no supervision.

*Strong mentorship skills

Key Tasks and Responsibilities

*Release of Electronically Stored Information (ESI) and Negligent Discharge of Classified Information (NDCI) information gathering and cleanup

*Managing user accounts in AD/Azure AD

*Managing Distribution lists and shared mailboxes

*Troubleshooting outlook and cloud mailbox issues

*Managing mailbox cloud licenses

*Provide troubleshooting and policy documentation to base customers

*Remedy Incident, Work Order, Task, and Change request resolution

*Operation, maintenance, and troubleshooting of O365 Cloud environment

*Working with Tier III and other Tier II support groups

*Working with Microsoft to troubleshoot system issues

*Ability to use Active Directory and Exchange tools for troubleshooting

*Using PowerShell cmdlets and scripts to manage Exchange

*Microsoft TEAMS support

*Blackberry BUEM support

*Support junior technicians and mentor them professionally

Education & Experience

*Requires a bachelor's degree or equivalent, and 2 - 4 years of related experience

Desired experience

*Microsoft 365 Admin Center, Microsoft Entra Identity, Exchange Admin Center, MS 365 Defender, and MS Purview

*Account management using Active directory on-prem and Azure cloud environments

*Troubleshooting exchange servers and cloud exchange environments to include mail flow, outlook, mailbox licensing, teams, one drive, and mailbox configuration and compliance

*BUEM and Microsoft TEAMS

*Microsoft Windows Server 2016/2019/2022

Certifications

Required

*Security+, or other qualifying IAT II certification.

*Microsoft 365 Administrator MS-102 certification within 100 days.

Desired Certifications

*Microsoft 365 Administrator MS-102

Security Clearance

Desired

*Active Secret Clearance

Required

*Applicants must have eligibility to obtain a Secret clearance.

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

*The primary shift for this position is Days; however, this is a 24/7/365 mission, and the ability to support Day, Swing, and Mid operations is required.

*Certification requirements are subject to change at the government's direction. If this occurs you will have 120 days to become compliant.