Mgr, Intermodal (Truck)
CMA CGM

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Position Summary

Responsible for the overall management and oversight of the Intermodal Door Team, dispatch function and related dispatch activities. Provides guidance and support to supervisors and team members. Implements and manages process improvement efforts to reduce service failures and increase productivity. Analyzes operational and performance data and trends to guide decision making. Ensures elevated service delivery issues are resolved. Monitors workload and staffing levels to ensure resources are efficiently allocated. Responsible for implementing and managing cost saving initiatives and analyzing operation spend to identify cost saving opportunities. Reviews and approves accounts payable invoices. Collaborates proactively with other internal departments, vendors, and customers to resolve issues and improve service quality.

Description
• Staff Management:

• Works with Supervisors to establish departmental goals and set clear expectations
• Oversees and manages staffing and workload levels to ensure efficient resource allocation
• Provides ongoing feedback related to employee job performance
• Monitors attendance of team and addresses areas of concern
• Delegates tasks and provides guidance and support

•Ensures subordinates adhere to company policy and procedures

• Communicates changes to company/departmental policy and procedures.
• Manages coordination of hiring, training, and development of staff.
• Writes and conducts yearly performance reviews of direct reports. Reviews and signs off on indirect reports.

• Service Delivery Management:

• Responsible for movement of 4200 door moves per week.
• Customer Services Workspace Dashboards in FootPrints
• Intermodal applications and databases
• Approval of AP invoices.
• Approves demurrage requests and spot rate requests when needed to expedite delivery.
• Manages the Intermodal Team Mailboxes. (incl. document retention policy)
• Drives quick and effective resolutions to elevated service issues. Promotes a customer service approach to the team. Implements corrective action.
• Manages idle equipment.
• Works collaboratively with internal departments to expedite transport, including but not limited to
  • Overseas Offices
  • Home Office
  • Customer Service
  • Operations
  • Sales
  • Trade
  • Procurement
  • Audit

• Vendor Management:

• Communicates with truck, rail, and barge vendors to ensure adequate service levels are maintained.
• Provides regular feedback to Procurement related to Intermodal trucker and vendor performance. Recommends action to remove or add additional carriers.
• Analyzes service failures to determine root causes and identify methods to eliminate similar issue going forward
• Conduct and/or participate in vendor meetings.
• Monitor truck distributions to ensure we are within set workload parameters.

• Operational Analysis and Cost Management:

• Generates and analyzes weekly and monthly Key Performance Indicators
• Identifies, implements and manages strategies to improve operational performance
• Implements and manages cost savings initiatives, including but not limited to match back and one-way moves.
• Reviews monthly transportation audit report and implements corrective action where needed.
• Analyzes operational data and trends in order to guide decision making
• Analyzes operation spend to identify cost savings opportunities

Knowledge, Skills, Abilities

• Solid working knowledge of Intermodal Transportation operating process
• Knowledgeable of business operations (CS, EXP, IMP, Logistics, Intermodal)
• Knowledgeable of MS Office, LARA, FootPrints, and other related IT Applications
• Possesses strong leadership, interpersonal, and time management skills
• Demonstrates strong customer service skills and passion
• Demonstrates a sense of urgency
• Detail-Oriented person with strong organizational skills
• Identifies root causes to problems
• Defines and resolves problems
• Resolves conflict in a positive manner
• Possesses excellent written and verbal communication skills
• Possesses excellent reporting and presentation skills
• Possesses solid analytical skills
• Delegates work and holds people accountable for completion
• Manages multiple tasks and issues simultaneously (multi-tasking)
• Possess meeting facilitation and leadership skills
• Prioritizes challenges and issues
• Works collaboratively with other departments and individuals

Education

Required - High School Diploma or GED
Preferred - Bachelor's Degree

Work Experience

General Experience 5-10 years
Minimum of 3 years of supervisory and/or managerial experience.

Industry Experience 3-5 years
Minimum of 3-5 years shipping and/or transportation experience preferred

Come along on CMA CGM's adventure !

Nearest Major Market: Hampton Roads

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