Office Specialist- Financial Aid
Baltimore City Community College

About Baltimore City Community College
Founded in 1947, Baltimore City Community College (BCCC) is comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College's campus is located in West Baltimore and courses are offered throughout the City. With its broad range of degree, certificate, and continuing education programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves over 7,500* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that over 50 nations are represented within the student body.

* Based on the annual unduplicated credit and non-credit headcount for FY 2023.
Requisition Number: 2024-073
Posting Start Date: 5/28/2024
City: Baltimore
State: MD
Minimum Education: High School/GED
Additional Documentation: OPTIONAL
Compensation: Commensurate with Experience
Office Specialist- Financial AidDescription/Job Summary

Office Specialists in Student Affairs are responsible for providing direct services to all students during day, evening and on periodic weekend hours. Employees in this classification serve students in-person, through electronic communication, and/or telephone operations. Additionally, the Student Affairs Specialists perform front-counter reception services anywhere within Student Affairs including, but not limited to - Admissions, Advising, Testing, Call Center, Registrars, and other student support areas as assigned. The Office Specialists may also perform back-office functions such as filing, copying, and other like responsibilities.

Responsibilities/Duties

Must be detailed oriented and possess good organizational and communication skills. Student Affairs Specialists must have the ability to perform multiple functions simultaneously. Basic computer skills (i.e.: use of a keyboard and mouse; familiarity with the MS Office suite) are preferred. Student Affairs Specialists must be able to successfully perform reception, data entry and filing process. This position often downloads and reviews student records to ensure accuracy. This position must always maintain confidentiality of student information and records as detailed by FERPA.

Required Skills

Provide general information to students and others regarding the onboarding and registration processes in place at BCCC. Performing office functions such as making copies, filing, data entry and other back-office functions as assigned. Maintain files/filing systems for the office. Maintain general appearance/orderliness of department office. Other related duties as assigned.

Required Qualifications

• High School Diploma
• Strong customer service skills
• Strong organizational sills and attention to detail
• Strong oral and written English communication skills
• Proficiency with MS Office software applications required, specifically MSWord and Excel
• Some experience working in a multi-cultural and multi-lingual environment
• Some experience using a multi-line phone system

Benefits: BCCC is both a higher education institution and a State of Maryland agency. As a state agency, the College is able to offer full-time, permanent PIN employees a host of benefits including a competitive salary and tuition waiver and remission. This is in addition to medical, dental, vision, retirement, 22 days of Annual Leave, 15 days of Sick Leave, 3 Personal Leave days, and more. Contractual Staff may be eligible for select benefits as well.

BCCC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Applicants needing accommodation for any part of the application and/or hiring process should request the accommodation from The Office of Human Resources office by contacting us at 410-209-6007.

For more information, view the EEO - Know Your Rights and Pay Transparency Statement.

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