Operational Support Specialist
First Commonwealth Bank

Supports the lines of business at First Commonwealth Insurance Agency with various administrative and support tasks as directed. Primary responsibilities include working with policy and account information inside various agency system platforms. Establishes strong working relationships with management and insurance carriers to complete various tasks. Assists managers with policy renewals, data entry, quality control, and other client support tasks. Coordinates the completion of sponsorships, donations, work requests, special assignments, etc. Maintains current knowledge of agency insurance products and their benefits. Identifies and suggests solutions to customers as opportunities are presented and refers customer to appropriate agency contact as needed. Completes supportive tasks including but not limited to: overseeing agency emails and faxes; processing mail; depositing checks; printing, binding and mailing documents; ordering supplies: reserving training rooms: ordering and coordinating meals; electronic filing: answering the phone, etc. This role requires the maintenance of files and records for each client .

A High School diploma and a minimum of two (2) years of experience in related positions required. Exceptional time management, multitasking skills and attention to detail are critical, as is the ability to meet deadlines while working in a fast paced environment. Proficient reading, writing, and grammar skills and applicable knowledge of Microsoft Office software are required, as well as strong communication and interpersonal relations skills. This is a hybrid role.

Bona Fide Occupational Qualifications___________________________

A High School diploma or equivalent required.

Two (2) years related experience required.

Exceptional time management, multitasking skills and attention to detail are critical, as is the ability to meet deadlines while working in a fast paced environment.

Proficient reading, writing and grammar skills along with applicable knowledge of Microsoft Office software are required. Must have excellent written and verbal communication skills.

A valid driver's license with the ability to travel is required.

Experience with Applied Epic, Employee Navigator and Form Fire are a plus but not necessary.

Must be able to work onsite as needed.



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)