Part-Time Patient Services Representative, Pulmonology - Dover
Wentworth-Douglass Hospital(WDH)

About Us

Wentworth Health Partners (WHP), an affiliate of Wentworth-Douglass Hospital and member of Mass General Brigham Medical Group, is a multi-specialty group practice providing the highest quality patient care and services that range from wellness and illness prevention to testing, treatment and care of complex medical conditions. Our network offers primary care, specialty care, and other services at locations throughout the New Hampshire and Southern Maine Seacoast Region.

At WHP, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives. We invite you to explore opportunities, cultivate community wellness, and experience professional growth - join our team today!

Seacoast Pulmonary Medicine

This position will support our expert providers that specialize in care for patients with all types of pulmonary and respiratory diseases, including obstructive and restrictive lung diseases, respiratory failure, lung cancer, occupational lung disease and more. This specialty is located in two offices, predominately 10 Members Way, Dover, NH and occasional coverage at the nearby location of 801 Central Ave, Dover, NH (near the main campus of Wentworth Douglass Hospital).

The Opportunity

We are seeking a part-time Patient Service Representative to support our practice and join our team! This is a 20-hour per week position with an ideal schedule consisting of Mondays 8:00am-12:00pm, Tuesdays 8:00am-4:30pm, and Thursdays from 8:00am-4:30pm, with some flexibility.

Our Patient Service Representatives play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Representatives serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations.

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!

• Leading up to the patient visit, Patient Service Representatives schedule all appointments.
• During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms.
• At the conclusion of the visit, during check-out, Patient Service Representatives are tasked with the completion of forms and scheduling follow-up appointments, tests, and/or procedures.

Other duties include fielding all incoming telephone calls and routing appropriately, performing referral/diagnostic/lab orders processing duties, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.

We do our best to keep all employees in their assigned practices and locations; however, you may also be asked to float to other departments in the WHP system when appropriate and needed during times of staffing shortages/other extenuating circumstances for cross-coverage purposes and to ensure adequate coverage and support.

Qualifications
Qualifications

Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Patient Service Representative role is the opportunity for you. When hiring, we look for candidates who not only possess relevant skills, but also positive attitudes, innovative spirits, and genuine passion for the work.

• High School Diploma or equivalent required
• 2-4 years' experience in healthcare or customer service, preferably in a medical office setting.
• Demonstrated knowledge of medical terminology preferred.
• Strong computer skills

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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