Patient Access Associate, On Site, Full Time
University of Miami

Current Employees:

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Location: UHealth Tower

Shift Days: Monday thru Friday, Including Weekends - Weekly Schedule Varies
Shift Hours: Range of Work Time 5:00am to 5:00pm , 8 Hour Shift

The Patient Access Associate (On-Site) (U) projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately. The Patient Access Associate (On-Site) (U) serves as the first point of contact for patients and customers entering facility/department and interfaces effectively with all members of the healthcare team, keeping patients informed of any delays.

CORE JOB FUNCTIONS:

• Greets visitors to the department and directs them to their requested destination.
  
• Answers incoming calls and places outgoing calls, in a timely and efficient manner, while providing exceptional customer service to further a positive institutional image.
  
• Responds to general questions and inquiries, forwards non-routine requests to appropriate staff for handling.
  
• Assists with general administrative task, such as sorting departmental mail, faxes, troubleshooting office equipment etc.
  
• Maintains department directories and visitation logs.
  
• Maintains a tidy and clean reception area.
  
• Places orders for department supplies as requested by department leadership.
  
• Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere. Adheres to University and unit-level policies and procedures and safeguards University assets.
  

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS:

• High School diploma or equivalent
  
• Minimum 1 year of relevant experience
  

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:
Full time

Employee Type:
Staff

Pay Grade:
H2

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