Patient Service Representative-Veterinary Teaching Hospital Business Office
Washington State University

Online applications must be received before 12:00am on:

November 22, 2024

If a date is not listed above, review the Applicant Instructions below for more details.

Available Title(s):284E-YN_CS_NPS - Patient Services RepresentativeBusiness Title:Patient Service Representative-Veterinary Teaching Hospital Business OfficeEmployee Type:ClassifiedPosition Details:

Summary of Duties:

The duties of this position include but are not limited to providing support services in a patient care area such as scheduling patient appointments; triaging patient telephone calls to medical staff; registering patients; providing point-of-service admission; maintaining patient records and assembling patient charts; initiating and processing patient charge documents; opening and closing the Veterinary Teaching Hospital (VTH); cashiering, switchboard operation, and general customer service.

Current vacant position schedule: Wednesday-Friday 7:00am-2:00pm and Saturday and Sunday, 8:00am-8:00pm.

Required Qualifications:

• High school graduation or equivalent AND two years of general office experience or one year of office or customer service experience in a healthcare setting; OR equivalent education/experience.

• May be required to work alternate schedule, including evenings and weekends.

Preferred Qualifications:

• Experience working in a medical or veterinary setting.

• Experience working reception in a medical or veterinary setting.

• Experience answering a multi-line phone system.

• Cash handling experience.

• Experience working with a practice management software package.

Additional Information:

Area/College:

College of Veterinary Medicine

Department Name:

Veterinary Teaching Hospital

City, State, Zip:

Pullman, WA

Department Link:

https://cvm.wsu.edu

Monthly Salary:

$3,317 to $4,410 | Range 38 (Steps A-M) | Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28.

WSU offers a comprehensive benefits package which includes: paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts.

For a more detailed summary of benefits offered by WSU for classified staff visit:https://hrs.wsu.edu/wp-content/uploads/2024/01/2024-Benefit-Overview-for-Civil-Service.pdf.

Find total compensation here: https://hrs.wsu.edu/managers/recruitment-toolkit/total-compensation/.

Overtime Eligibility:

Overtime eligible

FTE: 100%

This is a Permanent position.

Background Check:

This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Application Instructions:

All applicants must upload a cover letter and resume/cv to their online application. Application materials should clearly communicate how the applicant meets all required qualifications.

• External candidates, please upload all documents in the "Resume/CV" section of your application. Internal candidates, please upload all documents in the "Resume/Cover Letter" section of your application.

• All documents must be attached before submitting the application. The application cannot be edited once submitted.

• Documents may be submitted in one file or separate files.

• Applicants are encouraged to upload as a PDF if possible.

• Applicants will be requested to provide contact information for professional references within the online application.

Required Documents:

• Cover letter

• Resume

• Names and contact information of three professional references

Time Type:Full timePosition Term:12 MonthWASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.Notice of Non-DiscriminationWSU prohibits sex discrimination in any education program or activity that it operates complaint with Title IX. Inquiries regarding Title IX and reports of sex discrimination can be directed to the WSU Title IX Coordinator. More information on WSU's policies and procedures to respond to discrimination and harassment are available here: Nondiscrimination statement.

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