Patient Services Specialist - Combest Central LB
Texas Tech University Health Sciences Center

Extended Job Title
Patient Services Specialist - Combest Central LB
Org Level 1
Texas Tech Univ Health Sciences Ctr
Org Level 7
351901 - SON Combest Center Lbk
Position Description
This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.
Requisition ID
39331BR
Optional Attachments
Professional/Personal Reference, Recommendation/Referral
Travel Required
None
Pay Grade Maximum
Salary commensurate with education, experience and/or skills.
Major/Essential Functions
The primary objective of this position is to provide excellent customer service to the patients of the TTUHSC SON  Combest Central Community Health Center (CCCHC) to meet patient health care needs. This position is responsible for assuring smooth operations of the clinics through verification of patient insurance for proper billing protocols.

The employee is is responsible for:

Complete insurance verifications using pre-visit Enterprise Task Management (ETM) system

Employee in this position must have a clear knowledge base and understanding of how to handle sensitive information in order to be 100% HIPAA compliant.

Adhere to the institutional and departmental policies and procedures for best practices

Enters relevant patient data into EHR

Assist with opening and distributing mail

Assist with handling incoming checks and credit cards in preparation for deposits

Scan payments and deposit batches into the secured identified SON server for the Combest

Receive and process medical record requests

Assist supervisor in reconciling monthly batch reports

Aligns with the Values-Based Culture, Vision, & Mission of the TTUHSC, SON, & Combest

Grant Funded?
No
Pay Grade Minimum
Salary commensurate with education, experience and/or skills.
Pay Basis
Hourly
Schedule Details
Mon - Fri 8:00 am - 5:00 pm (noon lunch)
Work Location
Lubbock
Preferred Qualifications

• Ability to effectively communicate verbally in English and Spanish and non-verbally in writing with all staff, departments, and patients
• Prior work with practice management systems and electronic health record systems
• Experience working with HIPAA practices and release of information
• Experience verifying insurance such as Medicare, Medicaid, and all third party carrier coverage

Campus
HSC - Lubbock
Department
SON Combest Center Lbk
Required Attachments
Resume / CV
Job Type
Full Time
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.
Job Group
Information and Records Clerks
Occasional Duties
Employee may service as backup coverage for front office staff.
Duties associated with this coverage include:

• Serving as the initial point of contact for patients
• Responsible for handling all incoming calls, scheduling appointments, patient registration, collecting fees and payments, and reconciliation of monies in cash drawer
• Make reminder calls for patient appointments as needed
• Assist patients in completing forms as needed
• Assist supervisor in generating data for reporting purposes as needed
• May be asked to cover evening & weekend occasionally

Shift
Day
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.
 
Required Qualifications
A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.
 
Does this position work in a research laboratory?
No
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.

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