Practice Assistant, Call Center- Pembroke
Brigham & Women's Physicians Organization(BWPO)

About Us

Brigham Health Harbor Medical Associates is a large multispecialty Ambulatory Practice with multiple locations across the South Shore. We believe that patient care comes first! Our team of physicians, nurse practitioners, physician assistants, nurses and support staff recognize the importance of prompt, expert and compassionate care for patients whose needs span general health maintenance to treatment for complex medical problems. Our physicians, who are on the staff at South Shore Hospital as well as Brigham and Women's Hospital, provide advanced care for patients with a broad range of medical conditions.

Schedule/Location:

Full-time, Monday through Friday 8:30am to 5:00pm located at 15 Corporate Park Drive, Pembroke, 02359.

The Opportunity:

We're offering a generous sign-on bonus of $750 to welcome you to our team!

Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process.

We are seeking full-time, Call Center Representative to support Harbor Medical Associates (Family Practice and Specialties) call volume, fielding approximately 60-100 inbound calls per day per agent. Responsibilities include scheduling appointments, answering questions, handling complaints, and troubleshooting problems. The goal: ensure that our callers receive timely, efficient, and high-quality service.

Qualifications
Qualifications

First and foremost, we are seeking well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume setting.

• High school diploma or GED required
• Previous experience in a medical call center and/or medical office environment preferred

When hiring, we look for candidates who possess not only the relevant experience, skills and competencies, but also positive attitudes and genuine passion for the work.

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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