Practice Assistant, Float Pool - South Shore
Partner's Healthcare

Site: Brigham and Women's Physicians Organization, Inc.

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high-quality, low-cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring healthcare closer to patients while lowering total healthcare costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.
Our Float Pool team is a group of employees who are specially trained and readily available to seamlessly assimilate and stabilize clinical operations within our practices. This is a unique opportunity to work autonomously while functioning as part of a collaborative team. The ideal candidate profile is an adaptable Practice Assistant who is passionate about working in healthcare and genuinely enjoys variety!

Job Summary
We are seeking a full-time, 40-hour Practice Assistant to join our teams onsite Monday through Friday 8:30am-5:00pm. The Practice Assistant is responsible for check in, check out, and phone reception duties and serves as the first point of contact for patient appointments. In this role, you would be expected to cover and travel to our various practices across the South Shore.
Towns/cities include:
• South Weymouth
• Braintree
• Hingham
• Duxbury
• Scituate
• Pembroke
• Buzzards Bay
We do our best to keep all employees with their preferred geographic regions/specialty areas; however, float employees must be able and willing to commute to any of our locations during orientation (for training/precepting purposes) or during times of fluctuating staffing shortages (for cross-coverage purposes).
Are you ready to experience different practice environments, bring your talent to this team, and join us in driving medicine forward?

Qualifications

Required

• High school diploma or equivalent
• 1 - 2 years customer service experience

Additional Job Details (if applicable)

• Prior medical office experience preferred
• Associate or Bachelor's degree preferred

Remote Type

Onsite

Work Location

541 Main Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

Brigham and Women's Physicians Organization, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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