Program Assistant
Florida Atlantic University

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For more information on everything FAU has to offer, please visit www.fau.edu/jobs.

Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.

Position Summary:

Summary:

Customer service representative for students, faculty, staff, and visitors needing Owl Cards. Provides day-to-day contact, interaction, standard policy/procedural information, and performs routine problem resolution on matters pertaining to Owl Card issues.

Summary of Responsibilities:

• Oversee the Owl Card Center for Boca Campus including the addition of charges, fee waivers, student registration verification and coordinate the Card orientation schedule(s) for the institution, create and issue IDs for students, faculty, staff, and vendors. Accuracy is needed with verification of necessary ID.

• Oversee the Owl Card Center for Davie and Jupiter Campus as needed, including the addition of charges, fee waivers, student registration verification and coordinate the Card orientation schedule(s) for the institution, create and issue IDs for students, faculty, staff, and vendors. Accuracy is needed with verification of necessary ID.

• Perform cashiering activities with extreme accuracy such as issuing decals, taking payments, issuing receipts, and balancing registers. Other duties as needed.

FAU Benefits and Perks

If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.

• State retirement options including tax-deferred annuities and Roth 403(b) plans.

• State employees Public Service Loan Forgiveness (PSLF) program - https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

• Flexible work arrangement plans - https://www.fau.edu/hr/employee_relations/flexwork.php

• Sick Leave Pool Program

• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President's discretion).

• Paid Community Engagement Volunteer Service Day - https://www.fau.edu/hr/documents/community-engagement-volunteer-leave4-2015.pdf

• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).

For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php

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Minimum Qualifications:High School Diploma.

Excellent interpersonal skills and superior customer service skills are required.

Knowledge of Microsoft Excel, Word, and Outlook.

Knowledge of operation of standard office equipment.

Knowledge of clerical and administrative procedures and systems such as filing and record keeping.Salary:$40,000.00 annually
Non-Exempt Support Personnel (SP)College or Department:University Business Services - Owl Card CenterLocation:Boca RatonWork Days and Hours:Monday - Friday, 8 a.m. - 5 p.m.Application Deadline: 2024-11-28Special Instructions to Applicant: VETERANS' PREFERENCE:

Applicants may claim Veterans' Preference on their application. The applicant claiming preference is responsible for providing required documentation at the time of making an application in Workday for a vacant position, or prior to the closing date of the vacancy announcement. If an applicant qualifies for Veterans' Preference and the SP position, they are shown preference by the guarantee of an interview. Veterans' Preference does not guarantee a job. For additional information, please visit https://www.fau.edu/jobs/resources/veterans/. For assistance, please contact Recruitment Services at empl@fau.edu.

APPLICATION DOCUMENTS REQUIRED:

Resume

Cover letter

OFFICIAL SEALED TRANSCRIPTS REQUIRED:

Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.

PRE-EMPLOYMENT SCREENINGS REQUIRED:

Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.

REQUEST FOR ACCOMMODATIONS:

Individuals with disabilities requiring accommodations may contact Human Resources at 561-297-3057. For inquiries concerning employees, job applicants or other available accommodations, please email accommodate@fau.edu or call the Office of Civil Rights and Title IX at (561) 297-3004.

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