Project Manager - Communications
PacificSource

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Join PacificSource and help our members access quality, affordable care!

PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.

Diversity and Inclusion: PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.

Develop, execute and manage company marketing projects. Responsible for end to end execution from the request stage through creative implementation across various communication channels. Work with diverse cross-functional teams from marketing, design, copy, and product marketing and sales to help drive the business forward. Provide communications expertise and support to internal customers from all departments across the organization to ensure communications align with our desired customer experience strategy and brand.

Essential Responsibilities:

• Collect, organize, proofread, and edit information from different departments.
• Act as primary point of contact for all assigned projects.
• Upload required documents into to CMS using the HMPS system.
• Create, communicate, and follow-up on timelines/schedules.
• Obtain estimates for all marketing expenses including printing, mailing, promotional items, online and print advertising.
• Process invoices, update, and reconcile budget worksheets.
• Report metrics from marketing campaigns to sales and marketing teams.
• Lead day-to-day management and optimization of all assigned projects. Post regular project updates to website and other forms as defined by departmental procedures.
• Utilize Lean/process improvement methodology to achieve strategic goals.
• Manage scheduling/calendar of all executions.
• Collaborate and coordinate with multiple departments.
• Work closely with marketing teams to drive initiatives.

Supporting Responsibilities:

• Provide coaching, training, and leadership to other Marketing Communications staff and company employees related to the communication style guide and written communication in general.
• Maintain professional, service-oriented relationships with customers throughout the organization.
• Meet department and company performance and attendance expectations.
• Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
• Perform other duties as assigned.

Work Experience: At least five years of experience in marketing or project management required. Experience in health insurance a plus.

Education, Certificates, Licenses: BS or BA in Design, Journalism, English, Marketing, or related degree required.

Knowledge: Expert knowledge in MS Office required. Experience in database systems and project management tools. Basic knowledge of design software (Adobe Photoshop, Adobe Acrobat, Adobe InDesign, DreamWeaver). Basic knowledge of HTML. Ability to multi-task. Excellent verbal and written communication skills. Ability to work and thrive in a fast-paced, constantly changing environment. Strong critical thinking skills and ability to work within a large and diverse team. Ability to learn regulatory requirements specific to health care, including Medicare, Medicaid and Commercial lines of business.

Competencies:

Adaptability

Building Customer Loyalty

Building Strategic Work Relationships

Building Trust

Continuous Improvement

Contributing to Team Success

Planning and Organizing

Work Standards

Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time.

Skills:
Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork

Our Values

We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

• We are committed to doing the right thing.
• We are one team working toward a common goal.
• We are each responsible for customer service.
• We practice open communication at all levels of the company to foster individual, team and company growth.
• We actively participate in efforts to improve our many communities-internally and externally.
• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

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