Quality Assurance Technician
Navien

Quality Assurance Technician (Bilingual in Korean & English)

Quality Assurance

Irvine, CA

Full-Time

WHAT WE ARE LOOKING FOR

The Quality Assurance Department division is responsible for all labor issues associated with warranty regarding the tankless water heater and boiler units. The ideal candidate for the Quality Assurance Technician position should have and demonstrate a strong team ethic and the ability to work autonomously under their own initiative, while taking direction from QA Lead. The post holder should have administrative experience with good communication skills and an aptitude for attention to detail.

Responsibilities:

• Daily Returns Spreadsheet report
  • Research each returned unit using CIC/SAP
  • Summarize Return Reason
• Physical Unit Return Inspection (Key Focus)
  • Inspect and Test (when applicable) all units requested by Management Team and Tech Coordinator
  • Create Individual Inspection report based on findings
  • Document photos and report on server
  • Follow up Technical Team as necessary
• Part Return Inspection (when necessary)
  • Inspect all parts requested by Management Team and Tech Coordinator
  • Create individual inspection report based on findings
  • Document photos and report on server
  • Coordinate shipment of parts returns to Korea teams
  • Dispose/recycling of parts not required to be sent back to Korea

Requirements:

• Bilingual in Korean and English
• Advanced in Microsoft Office, specifically Excel.
• Extensive organizational skills, be able to prioritize tasks
• Effective time management and organizational skills.
• Able to manage productivity goals and quality standards.
• Excellent attention to detail.
• Ability to physically lift units with assistance up to 150 pounds in weight.
• 1-3 years of experience in an administrative field.
• Collaborate effectively within the department and cross-functionally

Preferred Qualifications:

• Four-year degree from an accredited college/university preferred.
• Ambition to grow and take on new assignments/skills as needed.
• Technical knowledge of tankless water heaters and boilers preferred

Pay Scale: $27-$29 per hour + eligible for an annual bonus

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, activities may change or be assigned at any time with or without notice.

Benefits

• PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance
• Employee-only premium covered at 100%, and dependent premium covered at 50%
• Optional Voluntary Benefits: STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance
• Pre-Tax Flex Spending Accounts: Health and/or Dependent Care
• 10.5 Paid Holidays per calendar year
• Community Involvement Volunteer Day
• 401K Plan, 100% match on employee's contribution, up to a maximum of 5%
• Employee discounts on Navien products
• LinkedIn Learning License
• Life Style Spending Account: You choose-- gas, pet care, elder care, gym membership

Who We Are

Since 2006, Navien, Inc. has become one of the fastest growing companies in the home comfort sector in North America and has established itself as the leader in condensing technology, providing condensing tankless water heaters, combi-boilers, and wall-hung boilers. In 2024 Navien was recognized as the number one selling manufacturer of gas tankless water heaters and wall-hung boilers in North America. Navien has since grown into the HVAC market with their NPF Hydro-furnace and is now breaking into the water treatment market with scale prevention systems and whole-house filtration.

Navien has achieved international recognition for its sophisticated engineering and robust designs. Backed by our parent company, KD Navien, with more than forty years of experience with advanced boiler and water heating technology, Navien will continue its mission to provide high quality products. Navien products are available in the United States and Canada through a selected network of wholesale distributors.

Navien, Inc. is an Equal Opportunity Employer

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