Refugee Cash and Medical Assistance Case Manager
Church World Service, Inc.

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

To provide Refugee Cash and Medical Assistance (RCMA) case management services to refugees and other ORR-eligible populations through the CMA Program. The CMA case manager is responsible for managing the provision of services to assist newly arrived refugee clients to attain self-sufficiency short-term cash assistance and referrals to employment and English language instruction services.

Responsibilities

• Screen clients for eligibility into CMA Programs and provide application, intake, assessment, and enrollment.
• Ensure monthly compliance of CMA program participant.
• Administering monthly cash assistance payments and tracking expenses.
• Refer CMA clients to employment services, ELI services, and other services as appropriate.
• Ensure that all enrollments and client information is accurately inputted into the agency and state funder databases
• Manage ORR-eligible cases, ensuring timely delivery of services and fulfillment of requirements outlined in the RSS Providers Manual as required by TXOR
• Request client timely and accurate RCA payments including monthly cash assistance payments and early employment bonuses.
• Complete all case notes and program documentation, ensures accuracy and compliance within program guidelines and confirms timely delivery of services.
• Recertify clients for RCA at month 7, and screen monthly for continued eligibility.
• Ensure clients remain in compliance with the program and provide supporting documentation when necessary.
• Enter all required information into the eRed database in a timely manner and provide orientation of RMA program and available services to enrolled clients.
• Assist with medical assistance requests when needed.
• Prepare and maintain detailed case files, required forms, and reports.
• Serve as advocate for clients with service providers or agencies and in the community
• Perform other related duties as requested by the CMA Program Officer, Integration Program Manager and/or the Associate Director of Integration Programs.

Qualifications

Education: Bachelor's degree or equivalent work experience in lieu of degree

Experience: 3 years of professional work experience preferably with refugee resettlement case management or other direct social services.

Other Skills: Computer literacy, using word processing and database applications.

Special Requirements

• Must have a valid driver's license and reliable personal vehicle. Mileage accrued while executing work responsibilities is reimbursable by CWS
• Must complete motor vehicle record check
• Must be willing and able to travel

Benefits

CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
- 14 Official Holidays
- Sick Time Off (12 Accrued monthly)
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts

---