Revenue Cycle Coordinator-Johnston IA
University of Iowa

Job Summary:

The Financial Counselor will serve the Des Moines area within the Department of Obstetrics and Gynecology will serve as a resource for complex In-Vitro Fertilization, Reproductive Endocrinology, and other OBGYN billing issues and will financially counsel patients. Successful candidates for this role should possess outstanding customer service skills, strong leadership abilities and excellent communication skills. A large part of this role is working with our diverse range of internal and external customers including our patients and their families, insurance companies and third-party vendors. Candidates will be expected to maintain "Service Excellence" standards for all customer groups by demonstrating compassion, empathy, respect for patients' rights as well as their privacy. Staff will utilize tools and processes to make independent decisions and maintain a high level of integrity regarding patient rights. Strong analytical skills are necessary, along with clinical knowledge to ensure effective and compliant organizational/department/unit operations for the Obstetrics and Gynecology department. The Financial Counselor must have a demonstrated ability to prioritize, multi-task & quickly change focus in fast-paced team environment. This role is expected to provide accurate and comprehensive information (verbally and written) to various persons regarding all third-party interactions, patient billing and customer service activities. Staff are expected to utilize exceptional problem and conflict resolution skills while maintaining confidentiality and professionalism.

In this position you will:

• Provide developmental and administrative assistance and expertise for data analysis, trending, and payor regulations/policies for the IVF process. Communicate trends and payor policies to clinical staff.

• Implement new processes developed by management and the IVF department to ensure processes are operating effectively and efficiently; make recommendations based on analysis of data.

• Gather and respond to requests for information in response to benchmark surveys or questionnaires required by external agencies.

• Verify benefits and provide financial counseling to patients and families to ensure they are advised of their financial obligations, with appropriate financial arrangements made according to the hospitals financial policy.

• Provide financial counseling via phone and/or in-person based on the patient's liability. Provide payment options including offsite financing.

• Identify trends and/or work processes for potential process improvements.

• Review and analyze report data to provide status updates to leadership.

• Communicate with providers, payers, patients, internal departments, co-workers, and management to resolve issues and take appropriate actions.

• Perform registration duties including verifying insurance coverage.

• Create episodes of care for the clinic and billing teams on donor, recipient, and gestational carrier accounts through Special Programs.

• Create bundling accounts for self-pay patients.

• Monitor clinic schedule for self-pay patients, collect monies as needed.

• Obtain Prior Authorizations for infertility care.

• Initiate and compile self-pay estimates Charge Adjustment Review Team (CART) forms for out of country or self pay patients.

• Attend weekly IVF team meetings if needed.

• Document and process map new procedures, such as CART, collaborating with the clinical and billing teams. Aid with multiple Epic Work queues.

• Monitor Epic and email in-baskets for the fertility financial team.

• Work with hospital finance to set prices and bundled payment for infertility treatments.

• Work with outside agencies for donor eggs, donor sperm, gestational carriers.

• Set up non UIHC patients for satellite monitoring, send bills monthly.

• Maintain the Warranty spreadsheet.

• Work with UIHC payor relations to complete yearly insurance contracting.

• Make pricing changes to multiple documents yearly. Maintain CPT spread sheets.

• Assist with peer-to-peer communications.

• Assist patients with questions on their statements and EOBs.

• Keep current on industry knowledge, skills, and certifications to serve as a resource to employees and to conduct job duties.

The information contained herein is not intended to be an exhaustive list of all responsibilities required of individuals performing the job.

WE CARE Values:

• Welcoming - We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.
• Excellence - We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.
• Collaboration - We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work.
• Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.
• Respect - We are committed to ensuring that UI Health Care is an inclusive environment where individuals from the full spectrum of diversity - which includes identity, backgrounds, cultures, ability and perspective -feel safe, seen, and valued.
• Equity - We dedicate ourselves to equity and fairness in research, health care, education and health.

Percent of Time: 100%

Pay Grade: 46,045 - $83,915 (Based on experience level) 3B https://hr.uiowa.edu/pay/plans

Schedule: 40 hours per week, Monday - Friday, variable hours between 7:30 AM - 5:00 PM

Availability to provide support to other clinics.

Location: Johnston, IA Must be able to train in Iowa City, IA

Benefits Highlights:

• Regular salaried position located in Johnston, Iowa

Fringe benefit package including paid vacation, sick leave, health, dental, life, and disability insurance options; and generous employer contributions into retirement plans and complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits/fpsm

Required Experiences and Skills:

• Bachelor's degree or equivalent education and experience in a financial, medical billing, coding and/or revenue cycle environment(s).

• 1+ year experience in medical claims processing, healthcare revenue cycle or medical coding with an advanced, knowledge of medical terminology and health care billing.

• Outstanding attention to detail and proven ability to gather and analyze data and make recommendations.

• Proficient in the use of Microsoft Office Suite with strong Excel skills or comparable programs and the ability to learn and apply new software knowledge quickly.

• Demonstrated skills in time management and managing multiple priorities.

• Ability to demonstrate the core leadership competencies and commitments for the organization which includes striving for performance excellence to include an "Extensive" proficiency of the Universal Competencies.

Desired Experiences, Skills and Knowledge:

• Demonstrated ability to prioritize and coordinate inquiries and concerns of customers: patients, staff, administration and public.

• Experience identifying opportunities for improvements in processes, procedures and reporting.

• Medical knowledge to identify and interpret patient medical records.

In order to be considered, applicants must upload resume and cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.

Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact laura-dooley-1@uiowa.edu.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization.

Additional Information

• Classification Title: Revenue Cycle Coordinator
• Appointment Type: Professional and Scientific
• Schedule: Full-time

Compensation

• Pay Level: 3B

Contact Information

• Organization: Healthcare
• Contact Name: Erin Belding
• Contact Email: erin-belding@uiowa.edu

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